Im soooo sorry to hear of the lack of progress!
Ive had problems reaching anyone at M* this week too
Maybe they were already in holiday mode!
Gee, is it that your SS is slack and not organised or what?
If so, could you complain and ask for another SS?
SS had organised the guy two weeks prior but he called on the Friday and said he was too busy. So SS was mad I am hoping that fixing guy doesn't get the next job with our SS but who knows how it all works.
Our SS is good actually so won't be asking for a new one. Looks like they might be doing what we want with the laundry. So hopefully we get the cabinets moved to the right and close up the gap between the wall and cabinet. This means they only move one tap rather than 2.