Totally agree.
Interesting to understand the business models of these project builders. Does customer satisfaction really matter or is it about turnover? Not wanting to upset you Dee, but is your case one that is a vocal minority that in the end doesnt really matter to the profits their bussiness makes? How many others have accepted sub par work for what ever reason?
My fear is that if 1 in 1000 customers gets vocal and makes an example it really doesnt matter?
I wish you all the best with the pool reveal and recieving the keys for your new home.