Now 80 days overdue on our house

aliand · Apr 15, 2008 6:10 pm

We are in Victoria. Does anyone know the difference between lodging a complaint through VCAT and lodging a complaint through Consumer Affairs Victoria ?

Both seem to have the capability of handinling domestic building disputes.

Thanks to anyone who knows.

Colleen · Apr 15, 2008 9:17 pm

When I worked at VCAT (7 years ago), claims could be made first through Consumer Affairs. The staff at Consumer Affairs might try to solve the problem nicely for you (send letters out to the other party). If their efforts failed, they would then refer you to VCAT.

To my knowledge, you could also start with VCAT if you didn't want help from Consumer Affairs. Give Consumer Affairs a call and see what they recommend.

brittany · Apr 15, 2008 10:57 pm

Sorry Aliand - I missed what builder you are having problems with?

aliand · Apr 16, 2008 9:38 am

Colleen

When I worked at VCAT (7 years ago), claims could be made first through Consumer Affairs. The staff at Consumer Affairs might try to solve the problem nicely for you (send letters out to the other party). If their efforts failed, they would then refer you to VCAT.

To my knowledge, you could also start with VCAT if you didn't want help from Consumer Affairs. Give Consumer Affairs a call and see what they recommend.

Thanks a lot for the info, I had a bit more of a look at it last night and gathered that may have been the case.

ricci · Apr 16, 2008 10:01 am

Pleased to say we finally moved in on the 12th April. The builder still hasn't finished many items, but we had no choice but to move out of our old place.

We still don't have a handle on our front door, rail for hanging clothes in our master bed wir. Heaps of paint touch ups need doing. Front door is crooked. Bathroom tiling is incomplete... the list goes on.

We haven't signed the practical completion but have paid the final installment to the builder. I will be holding them to that document.

clath · Apr 16, 2008 10:36 pm

good luck ricci... hope you get everything rectified