Just wondering how everyone else is fairing as they navigate Wisdom administration phase?
We are at the end of it, still awaiting for final documents to sign off on, but again these last documents were promised two weeks ago and still nothing. We have seen engineers and construction plans, both of which contained errors which we thought were rectified months ago (but weren't).
I'm sure our file has been sent back to drafters/estimators, placed on the bottom and slowly working its way back up to the top. Our CSO has gone quiet all of a sudden as well, and can't even advise whether the construction certificate is back with them (or even ordered) from the certifier.
Given its 5 weeks until Christmas, pretty certain now that Wisdom don't want the file progressed to construction until the new year. Tender expiry is up, all due to Wisdom's delays, so things may get interesting if they come back asking for more $$$.
It would be great to post on a positive note (rather than being downcast), but really so far there hasn't been a positive experience with Admin since we signed up with them at the start of the year. The Staff at the customer forefront are great, polite and try their best, its just the drafters/estimators in the background cannot keep up with the suggested timeframes and make silly mistakes.
Oz.
You are not alone. We started the tender process in april 2015. Our admin part was finalised and completed in September 2016. So yes it is 1.5 yrs of going back and forth but we have an unregistered land.
It gets better though but depends on where you build. We do have friends building with other builders and they're normal build time stated in the contract is 40 weeks while wisdom is 30. So it's not just WH when it comes to delays.i
Hi There,
I notice you are both building with Wisdom Homes and just wondering how you are getting by with delays etc. We are having the same problems with admin. They don't keep us in the loop, no response to emails etc. We started the process in July, 2017, have finalised our plans and have been chasing them for 7 weeks for a contract. They just simply do not respond to our requests. We are now in two minds of about signing a contract (if we ever receive it) as we are worried that once we do, they will simply sit on it and not lodge the DA if the have too many builds going on and trouble keeping up with the demand. Can you shed any light on how long it took them to lodge your DA once you signed the contract. Any info would be much appreciated.
Kind Regards
Once you've signed the contract and you are then assigned a Cust Service Rep and Color Selection consultant then they're heaps better and responsive.
The main issue with the wisdom process is mainly with drafting and estimating. They just take forever and make mistakes and so there's so much back and forth and also ur sales consultant.