We are fairly happy with the overall experience, I would rate the experience as a 7 out of 10. Communication was their biggest downfall but from what i've read online, that's pretty common for most project home builders. In the end, they built the house we wanted in less then 3 months from site scrape and it seems to be well built (this comment has been made several times by tradies we've had out to do work post-handover).
Would we build with them again? probably not, but that's not because of anything Planbuild did/didn't do. When we eventually build again it will be our dream home and it will be with a smaller builder.
I think Planbuild offer exceptional value for money, we spent 18 months looking for a builder and we couldn't find another in SE QLD that could match the number of inclusions we got for the amount of money we were will to spend. Our 6 month maintenance request was actioned quickly and all things we pointed out are now in the process of being rectified.
I totally agree with Kailie86 here. We are very happy with the overall result, but the communication seems to be an issue. Still have yet to schedule the six month maintenance here. For us, we wouldn't be building again, because this was hopefully going to be our family home for the next 15+ years.
Kailie and Savish, I am super late to the discussion, been so busy, but how did your six month maintenance go? What did you point out and was it all fixed?