Hi!
Having built recently, I was asked if I could help and give details of the correct complaints procedure when a trader has not finished the job, but has taken all the payments and is not coming back to finish the job. The house is in Queensland.
From memory, the owner firstly needs to go to some kind of a mediation body (with no power to order anyone anything), but what is it called!?
If that doesn't resolve the issue, there is a next step (court??) - again, what is it??
If anyone knows, can you please post the links etc??
Big Thanks!!!