Aug 12, 2015 11:36 pm
We got a shutter installed by Rollaway shutters a year ago and within that time it seems to be making a strange noise here is a link to the video https://www.youtube.com/watch?v=AX3D2-R ... load_owner are there any shutter experts who can tell us the cause of this issue and how to fix it . One of the technicians from the company told us this is an installation issue. But after a year of deli dallying they have come back to us saying we need to pay to get it fixed even though its under warranty. But if anyone can tell us what the cause of the problem is we can negotiate it with them
Tarneit : The Reserve
Re: Rollaway shutter instalation2
Aug 13, 2015 4:31 pm
If supplied and installed by Rollaway Shutters, you are entitled to have it fixed under the Consumer Law of 2011. It might be a pain to go through but you can send em an email with the your intentions to bring up up with the ACCC. Be nice about it, but persistent that you will not pay from your pocket.
https://www.accc.gov.au/consumers/consu ... nufacturer
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