Browse Forums Paving & Concreting 1 Jun 02, 2011 9:07 pm We finally decided to pave our alfresco area... and after looking at different types of pavers at different shops.. we decided to purchase sandstone pavers (here they are as displayed): http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Sahara_Display_allx.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Sahara_Display_3x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Sahara_Display_2x.jpg these were the ones delivered: http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_two_x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_6x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_5x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_4x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_2x.jpg http://i1224.photobucket.com/albums/ee368/venieruta/pavers/Actual_1x.jpg We were aware that there would be variations in shades, but never expected to get these too much marks/spots on the pavers. Supplier tried to remove the marks, but they couldn't. They finally said those were part of the pavers. They were willing to replace, but we have to pay half of the delivery. We are in the process of lodging a complaint to the Consumer Affairs (have given supplier enough time to respond), but would like to get your opinion here.. especially our landscape experts here and those with sandstone layed on their outdoor areas. Thanks! ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 2Jun 03, 2011 7:48 am bit hard to tell from the pic. Try using a weak bleach solution 10.1 ratio if it is mould then the bleach will take the colour out, but wont remove the mould, then use a pressure cleaner but be carful not to get to close to surface as it will damage. The pavers delivered look like they are totally diffrent from the ones on display. There are natural variations in all types of stone but they arnt the same type of pavers in display from what i can see. Also the stone will lighten up a bit as they dry (they look like they have been out in the weather maybe caused the spots, Mould?) Da Vinci Outdoor Living Architectural landscaping http://www.davincioutdoor.com Re: Need your opinion about our pavers 4Jun 03, 2011 3:30 pm They are quite different from the display. Those spots are unacceptable in my book. Good luck Custom Build in Seacliff Park, SA Bought Land Dec 2009 Plans to council for planning approval 17Jan11 Planning Approval 08Mar11 Contract signed 31May11 Re: Need your opinion about our pavers 6Jun 04, 2011 8:52 am Quote: bit hard to tell from the pic. Try using a weak bleach solution 10.1 ratio if it is mould then the bleach will take the colour out, but wont remove the mould, then use a pressure cleaner but be carful not to get to close to surface as it will damage. The pavers delivered look like they are totally diffrent from the ones on display. There are natural variations in all types of stone but they arnt the same type of pavers in display from what i can see. Also the stone will lighten up a bit as they dry (they look like they have been out in the weather maybe caused the spots, Mould?) thanks davinci... we gave them one of the delivered pavers and they tried to remove it using whatever solution... even our tiler tried to do it but they couldn't remove it. that's why the supplier was claiming those spots are part of the pavers. they definitely don't look the same as the ones on display.. but it's so hard to argue because they claim to be the expert in natural stones, but should we, the customer, just accept whatever they say? ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 7Jun 04, 2011 9:06 am thanks mapcalla, tudenrain and suh... i was really so upset by this.. i won't lay those pavers in my backyard. they were actually willing to replace, but were suggesting a plain-looking pavers instead. but that's the reason why we chose that paver.. because of the variation (but not too much spots!) in colours/shades. the supplier will not open a pallet and check each paver for spots. of course, we don't expect him to do that. but he has to check at least some pavers per pallet whether they are ok. we didn't like the plain-looking one.. very boring and light in colour (almost white). the worst thing is, they want us to pay for delivery. initially i said i would be willing to pay half of delivery (because delivery charge is $240, so expecting to pay $120 only). but they came back saying that the delivery would be double - $480 because they have to pick up the pavers then deliver the new ones.. so that's $240 again for us! was it our fault to have those spots on their pavers? why would we shoulder the delivery? as per Consumer Affairs advice, we sent them a letter detailing our complaint. someone rang us to reiterate their willingness to replace.. but still, we have to pay the delivery. and they are suggesting an expert opinion... and what? for us to pay for that expert to look at the pavers? and for me, that expert's opinion doesn't matter. as for an ordinary customer, those pavers aren't the same as the ones on display. if you were in our place, what would you do? ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 8Jun 04, 2011 9:17 am Personally I would pay for the delivery, only because those would make me cry..... and make it clear that you're not happy and won't be recommending them to anyone (do this after you get the pavers). VJ...what if the next lot are the same? Is it a possibility. Have you thought of travertine? Re: Need your opinion about our pavers 9Jun 04, 2011 9:20 am who is the supplier? Da Vinci Outdoor Living Architectural landscaping http://www.davincioutdoor.com Re: Need your opinion about our pavers 10Jun 04, 2011 9:31 am Quote: Personally I would pay for the delivery, only because those would make me cry..... and make it clear that you're not happy and won't be recommending them to anyone (do this after you get the pavers). VJ...what if the next lot are the same? Is it a possibility. Have you thought of travertine? suh, i sometimes thought of just paying the delivery. but, part of me is saying that we shouldn't pay for it as it wasn't our fault. and yes, there's no guarantee that we won't be getting the same pavers with spots. that's why they recommended another paver - plain-looking one.. no grain/variation at all.. looks like a tile, actually. yes, i also like travertine, but it looks a little bit slippery? am i right? Quote: who is the supplier? davinci, we bought it from H y N e S... ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 12Jun 06, 2011 8:28 am If they are willing to replace the pavers why not ask for your money back and go to a different supplier? Takes the worry out of getting another bad batch of sandstone. They can shove the delivery fee and there pavers if it was me. If you want recomendations of good suppliers pm me. Re: Need your opinion about our pavers 13Jun 06, 2011 8:33 am that's what we asked for in our complaint to CAV.. either replace or return our money. however, because they were claiming there's nothing wrong with the pavers, they will charge us 20% of the total price. initially they said the were supposed to charge us 20% but decided not to. it would be good if we can just get our money back. will PM you if that happens and ask for a better supplier. thanks miteq! ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 14Jun 11, 2011 7:17 pm Hi I was just googling how to clean my clay pavers and came across a site which had photos of your pavers and as I had just finished reading your thread recognized them. Scroll down to "Litchens" ... looks exactly the same?? http://www.pavingexpert.com/maintain_02.htm ps. I also noticed in your first photo they are 'indian' sandstone and in the artcile it says "Lichen colonies as large as that shown here are reasonably rare, but the little sods do seem to have a fondness for Indian sandstone and the end result can totally disfigure a pavement. Should they ever get as bad as this, it's probably better to replace the affected units rather than spend hours a-dousing and a-scrubbing, and then give serious consideration to protecting the paving with a good quality sealant. " Re: Need your opinion about our pavers 15Jun 15, 2011 7:49 pm Quote: Hi I was just googling how to clean my clay pavers and came across a site which had photos of your pavers and as I had just finished reading your thread recognized them. Scroll down to "Litchens" ... looks exactly the same?? http://www.pavingexpert.com/maintain_02.htm ps. I also noticed in your first photo they are 'indian' sandstone and in the artcile it says "Lichen colonies as large as that shown here are reasonably rare, but the little sods do seem to have a fondness for Indian sandstone and the end result can totally disfigure a pavement. Should they ever get as bad as this, it's probably better to replace the affected units rather than spend hours a-dousing and a-scrubbing, and then give serious consideration to protecting the paving with a good quality sealant. " thank you SO much for your response, coffeegal. much appreciated. we can use the writeup on that website as a supporting docu/info in our complaint to the CAV. we'll search for more info on the internet about this Lichens (or could be a different one). good thing i posted it here... thanks again! ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 16Jun 15, 2011 11:05 pm The display paver almost looks like a light mango or teakwood sandstone (name depends on supplier). One thing to remember with natural stone is that batches are different. Those display pieces would of been hand picked for the best colour our of the same pallet. Having said that the spots shouldn't be on the ordered ones if they weren't on the display pieces. Spots can be quite common on sandstone, although not usually in those sort of numbers as on yours. They can also occur from sitting around damp for long periods, which explains the Lichen. Perhaps the issue ****** with the supplier that the paving company is getting stock from (it looks like India from the top pic), they might have put in a lower grade sandstone and labelled it as being the one you ordered. That issue should not be yours though, the end consumer needs to get what is ordered. Edit- forgot to mention, there are a number of paving suppliers that have the pallets in stock, so you can view the stock of the actual variety you are ordering. Planned Landscape Constructions http://www.plannedlandscape.com.au Find us on facebook http://www.facebook.com/profile.php?id= ... 9907611509 Re: Need your opinion about our pavers 17Jun 16, 2011 9:19 pm Quote: The display paver almost looks like a light mango or teakwood sandstone (name depends on supplier). One thing to remember with natural stone is that batches are different. Those display pieces would of been hand picked for the best colour our of the same pallet. Having said that the spots shouldn't be on the ordered ones if they weren't on the display pieces. Spots can be quite common on sandstone, although not usually in those sort of numbers as on yours. They can also occur from sitting around damp for long periods, which explains the Lichen. Perhaps the issue ****** with the supplier that the paving company is getting stock from (it looks like India from the top pic), they might have put in a lower grade sandstone and labelled it as being the one you ordered. That issue should not be yours though, the end consumer needs to get what is ordered. Edit- forgot to mention, there are a number of paving suppliers that have the pallets in stock, so you can view the stock of the actual variety you are ordering. The display paver almost looks like a light mango or teakwood sandstone (name depends on supplier). One thing to remember with natural stone is that batches are different. Those display pieces would of been hand picked for the best colour our of the same pallet. Having said that the spots shouldn't be on the ordered ones if they weren't on the display pieces. Spots can be quite common on sandstone, although not usually in those sort of numbers as on yours. They can also occur from sitting around damp for long periods, which explains the Lichen. Perhaps the issue ****** with the supplier that the paving company is getting stock from (it looks like India from the top pic), they might have put in a lower grade sandstone and labelled it as being the one you ordered. That issue should not be yours though, the end consumer needs to get what is ordered. Edit- forgot to mention, there are a number of paving suppliers that have the pallets in stock, so you can view the stock of the actual variety you are ordering. Planned LScape, thank you so much for your comments! Much appreciated. That's what we told the supplier, as well as CAV, that we should get what we ordered and we should not be paying (delivery) for something that we didn't cause. We are actually been inconvenienced by this, as those 3 pallets have been sitting in our garage since mid-April! You are also right.. that's what we're thinking about the cause of those spots - might be sitting too long in a damp area. Because it was raining frequently during the last few months. And we saw from the pallet label that it came in from India in Nov 2010. And the pallets look rotten and with so many insects inside. I really hope that we would win this fight against the supplier. Because if not, it would appear that we, the customers, would be at the mercy of these paving suppliers just because they are the expert in that trade... that we would just accept whatever excuse they say. and just because the delivery is so costly on their part, it doesnt mean that we should pay for it. Again, thank you. We feel that we did the right decision to lodge a complaint to CAV. ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 18Jun 16, 2011 9:23 pm No unacceptable. The tiles you saw from the display are nice and smooth, blemish free. It reminds me of going in for a facial and coming out with freckles/spots on your face. All the best. Fight for what you want and no I would not be paying for delivery. Re: Need your opinion about our pavers 19Jun 19, 2011 8:18 pm Quote: No unacceptable. The tiles you saw from the display are nice and smooth, blemish free. It reminds me of going in for a facial and coming out with freckles/spots on your face. All the best. Fight for what you want and no I would not be paying for delivery. Thanks Dollar. You are definitely right.. that was the reason why we bought it in the first place. Very nice sample on display. It's alright to have some spots.. but those were too much! I really hope we get our money back or have it replaced without costing us a cent. ----------------------------------------------------------------------------------------- Built the Nevada 42 Next project - landscaping! Re: Need your opinion about our pavers 20Jun 19, 2011 10:31 pm My toes and fingers are crossed for you VJ. Would like to hear how you go. Building Standards; Getting It Right! Hi everyone, a contractor build a "retaining wall" for me and after 3 months there was a crack. They "repaired" the crack by adding an expansion joint where the crack… 0 4146 these look like missing batts. Go up and take a look. But yeah moisure meter is a completely different tool 4 11464 Appreciate that Chippy. I won’t do sand under pavers and will connect all up under pavers, however I was going to do: 1) Roadbase compacted with manual hand tamper 2)… 10 23044 |