Feb 05, 2019 11:48 am
Three weeks ago we moved into our new house. Before getting the keys we suspected that the builder was aware of problems/substandard work with our tiling, due to a few weeks delays to the overall build.
After moving we, we have found dozens of places in all of our wet areas (two ensuites, main bathroom, and powder room), where the grout is crumbling away. In many places its as soft as chalk and can be pushed in with a finger nail. We also have some severe lippage in a couple of places too.
Before going to the builder I want to understand:
What went wrong? Is it defective grout, inexperienced tiler, poor mixing, etc
What can I expect or ask them to do to rectify it?
Am I reasonable in wanting them to totally remove ALL grout and re-do it? On every wall there is at least two places with problems. In some places, the grout is solid, but in another spot on the same wall its chalky.
I want to avoid them just patching up the visible issues.
I'm having trouble uploading a few sample photos but can try later today.
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