Browse Forums Bathrooms and Laundry 1 Sep 02, 2014 10:32 pm Hi All, We are almost in the final stages of building our home. The plumber installed "Roca The Gap toilet suite". This suite is meant to be flush with the wall: http://www.reece.com.au/onsite/products/roca-the-gap-btw-close-coupled-toilet-suite Reece has suggested that we should have a finished gap from wall to toilet bowl of 5-7mm. However, our plumber installed it in darkness (no lights present at that time), and we have ended up with the bowl nearly 20mm away from the wall. [Pictures attached] Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ We spoke to the builders and the excuse for the gap is "uneven china" that causes the gap. We asked for (and paid for) a wall-flush suite but are worried that we are not going to get one. We do not wish to accept a product that is incorrectly installed but do not have a solution in sight. Would appreciate some tips. What are our options? Thank you for your help Bina Re: New home Roca toilet suite incorrect installation 3Sep 02, 2014 11:12 pm Thanks JB1. They have just sealed the above gaps up with 25mm of silicon stuffed behind the suite which ruins the feel of the suite. We have never seen such a large gap filled up with silicon on a quality product. Suspect it will go bad quite rapidly. Plus, the gap from the tank is not meant to be sealed so there is an opening from the top to the gap. Only thing is we are worried about handover getting delayed. Re: New home Roca toilet suite incorrect installation 4Sep 03, 2014 12:54 am How much gap is there at the bottom up against the wall? If the floor has lots of fall sometimes it's hard for the plumber to get the suite against the wall at the top. It should be levelled underneath and the silicon should fill the gap around the floor. If the floor has lots of fall it makes it very hard to level the toilet and have it still fit onto it's floor bracket. Having said that, the gap deffinitely looks to big. Accessible Carpentry & Cabinets accessiblecarpentry@gmail.com accessiblecarpentry.com.au https://www.facebook.com/pages/Accessible-Carpentry-Cabinets/583314911709039 Re: New home Roca toilet suite incorrect installation 5Sep 03, 2014 11:15 am Hi Chippy, There is no fall in the toilets and they are all powder style without drains. The gaps are as follows: 1) Powder#1 Approximately 25mm top to bottom (Fairly consistent) 2) Ens1 15mm on Right Hand side and 20mm on Left Hand side. 3) Powder#2 Also 20mm very consistently throughout However, we know for a fact that the master bedroom was done in properly lit conditions. It has a gap of 5-7mm Thanks Re: New home Roca toilet suite incorrect installation 6Sep 03, 2014 12:30 pm Poor workmanship! Don't pay them and insist it is rectified before paying! Cutting Edge Kitchens and Cabinet Making http://cuttingedgekitchens.net.au http://www.facebook.com/pages/Cutting-Edge-Kitchens/290484196676 Mobile : 0419 430 575 PH: 9452 4772 Fax :9452 4772 cuttingedgekitchens@outlook.com Re: New home Roca toilet suite incorrect installation 7Sep 04, 2014 7:25 pm Yes, that's definitely not right. That has to be rectified and filling the gap with silicone isn't the way to do it. It is a pain to redo it but there is no way you should accept that. Accessible Carpentry & Cabinets accessiblecarpentry@gmail.com accessiblecarpentry.com.au https://www.facebook.com/pages/Accessible-Carpentry-Cabinets/583314911709039 Re: New home Roca toilet suite incorrect installation 8Sep 05, 2014 10:30 am I presume the waste pipe for these all go through the floor and not the wall ? If so when the plumber has set out the waste pipes in the floor he has allowed too much distance off the wall. It's either his fault or the concreters have nudged the fittings when they've poured the slab. Even then he can still correct it by using an offset pan connector so he can get the toilet suite up against the wall tiles. http://www.bunnings.com.au/holman-100mm ... r_p4750183 You can get about 20mm each way off centre with these. It ain't rocket science that's for sure. You did choose the particular toilets from the get go didn't you and not after they had poured the slab ? Stewie Re: New home Roca toilet suite incorrect installation 9Sep 06, 2014 3:23 am Stewie, I've never known the plumber to take into account the type of toilet when roughing in the pipe. With a smartpan you heaps of room for error. Much more than an offset collar. I still would like to know why its sticking out so much. Re: New home Roca toilet suite incorrect installation 10Sep 06, 2014 7:52 am Hi, my husband (plumber) says you should get the Rocca rep to come and have a look. The china might be faulty. Also check if walls are level. We have just installed a Rocca similar to yours in our ensuite and it looks great. Re: New home Roca toilet suite incorrect installation 11Sep 06, 2014 9:37 am Quote: Stewie, I've never known the plumber to take into account the type of toilet when roughing in the pipe. With a smartpan you heaps of room for error. Much more than an offset collar. I still would like to know why its sticking out so much. Every bathroom I've ever been involved with either as a reno or part of a new build ( and that has to be upward of a 100 over thirty odd years ) we have always known what the wall offset has been for a particular toilet suite and installed the cold water feed and waste pipe accordingly. I fail to see why anyone else can't do the same. Caroma and all the other manufacturers put out their specs as a Plumbers Tech Manual with every toilet, pan, vanity bowl etc listed. These days you probably access them on their respective websites. Smartpans are for amateurs according to our plumber. Stewie Re: New home Roca toilet suite incorrect installation 12Sep 06, 2014 11:09 am Yes Stewie my hubby always needs to know what type of toilet at rough in. Re: New home Roca toilet suite incorrect installation 13Sep 06, 2014 3:06 pm Stewie D Quote: Stewie, I've never known the plumber to take into account the type of toilet when roughing in the pipe. With a smartpan you heaps of room for error. Much more than an offset collar. I still would like to know why its sticking out so much. Every bathroom I've ever been involved with either as a reno or part of a new build ( and that has to be upward of a 100 over thirty odd years ) we have always known what the wall offset has been for a particular toilet suite and installed the cold water feed and waste pipe accordingly. I fail to see why anyone else can't do the same. Caroma and all the other manufacturers put out their specs as a Plumbers Tech Manual with every toilet, pan, vanity bowl etc listed. These days you probably access them on their respective websites. Smartpans are for amateurs according to our plumber. Stewie My drainage plumber just installed it as std. Saves a lot of work if any errors in set out, possibly what issues the OP is having. Also in my case, I didn't choose my toilets until lockup. Re: New home Roca toilet suite incorrect installation 14Sep 07, 2014 7:25 am Stewie D I presume the waste pipe for these all go through the floor and not the wall ? If so when the plumber has set out the waste pipes in the floor he has allowed too much distance off the wall. It's either his fault or the concreters have nudged the fittings when they've poured the slab. Even then he can still correct it by using an offset pan connector so he can get the toilet suite up against the wall tiles. http://www.bunnings.com.au/holman-100mm ... r_p4750183 You can get about 20mm each way off centre with these. It ain't rocket science that's for sure. You did choose the particular toilets from the get go didn't you and not after they had poured the slab ? Stewie No need for one of them chief. The Roca suites come with an adjustable connector as standard. It adjusts from 110 set out to 210 set out. Quality is like buying oats. If you want good,fresh oats,you'll pay a fair price. However,if you can be satisfied with the oats that have already been through the horse, that comes a little cheaper. Re: New home Roca toilet suite incorrect installation 15Sep 07, 2014 7:29 am As mentioned above. If the builder is blaming the China for this gap, have a representative from the supplier come out & look at it. They'll either replace if it's faulty (not likely the issue here though), or put in writing that it's incorrectly installed. Withhold your payment until it's rectified. Quality is like buying oats. If you want good,fresh oats,you'll pay a fair price. However,if you can be satisfied with the oats that have already been through the horse, that comes a little cheaper. Constant What you have posted isn't really readable and also needs to be compared to your architectural plans. Happy to have a look if you email me at 1 8088 "Losers" "humanity" "off time" "your" "top notch" "love symbol" Sounds like ponzo is done using other people's toilets 36 23909 Looking at some of the designs on websites, they are all selling very similar products. I get that you want something stylish. It's worth looking for search terms like SaveH2O… 2 7007 |