Browse Forums Kitchen Corner 1 May 05, 2013 12:58 am Hi Guys, I just found this forum and I'm a first time poster. I would really like to get your opinions on something. We're having a house built in Melbourne and it's almost complete and looking fantastic with one exception - we're sure that the kitchen cabinets are the wrong colour but unsure what to do about it. We requested a colour called 'New Antique White'. However, the colour installed by the builder doesn't match samples from the supplier and instead seems to exactly match another of their colours with a similar name called 'Antique' (The one we wanted is an off-white and the Antique colour is more of an eggshell shade). We've pointed this out to the builder, but they have just replied with the standard "colours and shades can vary from samples and different batches". I completely understand this but don't agree that it's just a shade variation. There is also the problem that some panels are different shades to others, even though presumably they are from the same batch. I have attached a couple of images of my kitchen with the samples, and I'm wondering what you think: 1 - Picture of cabinets against samples Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ 2 - Picture of panels that are different shades/colours: Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Thanks! Re: Kitchen cupboard colour mismatches in a new house 2May 05, 2013 1:41 am Have you got anything written that shows you ordered antique white and the delivered antique? What resolution would you be happy with? A discount or do you want the kitchen replaced? Recently moved to a 60's home in need of some improvement! http://s797.photobucket.com/user/leenii ... ch%20House Old house: http://s797.photobucket.com/albums/yy25 ... loo/House/ Re: Kitchen cupboard colour mismatches in a new house 3May 05, 2013 1:51 am Hi, Thanks for replying. I have my colour choices in writing. At the moment they are unable to produce any order forms or delivery notes with the colour from the supplier. Their first response was that 'antique' was last years colour name and 'new antique white' was this year's colour name but they backtracked on that when it turned out not to be the case and both are available from the supplier as different colours. I would like the kitchen to be replaced really as the colour clashes with the other colours in the room. If it was a completely different colour that wasn't out of place I wouldn't mind at all. Re: Kitchen cupboard colour mismatches in a new house 4May 05, 2013 2:00 am I think your photo proves they've made a mistake, and providing your paperwork confirms the colour choice I'd be writing another letter saying that the wrong thing has been installed and you'd like it rectified. You could also try calling fair trading in your state to get some good phrasing to use in your letter. But to me it's a pretty clear case of not as described. Recently moved to a 60's home in need of some improvement! http://s797.photobucket.com/user/leenii ... ch%20House Old house: http://s797.photobucket.com/albums/yy25 ... loo/House/ Re: Kitchen cupboard colour mismatches in a new house 5May 05, 2013 8:41 am I think your pictures clearly show that you have the wrong colour installed. Keep pushing the issue, don't let it go. Is it possible to have a rep from Polytec come and have a look to confirm colour? Be on their back about producing some sort of order form stating what colour they actually ordered from Polytec. All the best. Re: Kitchen cupboard colour mismatches in a new house 6May 05, 2013 9:58 am I would send that photo to the builder and perhaps confirmation from polytec. Its very obvious they've mixed the colours up Re: Kitchen cupboard colour mismatches in a new house 7May 05, 2013 10:01 am That is not good enough! The kitchen you have been given is not New Antique White. I had that colour in a previous build about 8 years ago. I would be complaining very loudly! Re: Kitchen cupboard colour mismatches in a new house 8May 05, 2013 12:46 pm Thanks everyone for replying. I'm glad it's not just me going crazy! I've decided to write back as suggested and also drive to the manufacturer tomorrow and see what they say. If I do have to replace the kitchen myself I want to make sure that's not a standard colour variance! Thanks Si Re: Kitchen cupboard colour mismatches in a new house 9May 05, 2013 4:16 pm Good God, there is no way you are going to replace the kitchen yourself!! Think about the $$$ you have paid for this place, stand up for yourself and tell them there will be no final payment until it is correct. It is not your fault that someone read the colour choice form incorrectly. Make some photocopies of it as backup. Sending many good wishes your way towards getting this sorted. Regards, Grumbles Re: Kitchen cupboard colour mismatches in a new house 10May 05, 2013 7:22 pm I agree with grumblebum! Tender /1/12 Contract 14/6/12 Planning 12/10/12 Site 23/10/12 Piers 27/11/12 Slab 12/12/12 Frame 15/12/12 Trusses 17/1/13 Roof 24/1/13 Bricks 13/2/13 Plaster 1/3/13 Re: Kitchen cupboard colour mismatches in a new house 11May 06, 2013 6:12 pm The builder is full of crap!!! Every paint colour has a paint code so the colour can be mixed and sprayed without large differences. I have pulled a couple of doors off 2-3year old kitchens and had them resprayed and the colours are perfect. If panel beaters can colour match your car when you have it repaired then your kitchen company should be able to give you the exact colour you wanted! I personally wouldnt accept it. To me it looks like they have made a mistake and are falling back on the old excusses!! Cutting Edge Kitchens and Cabinet Making http://cuttingedgekitchens.net.au http://www.facebook.com/pages/Cutting-Edge-Kitchens/290484196676 Mobile : 0419 430 575 PH: 9452 4772 Fax :9452 4772 cuttingedgekitchens@outlook.com Re: Kitchen cupboard colour mismatches in a new house 12May 06, 2013 8:12 pm CuttingEdgeKitchens The builder is full of crap!!! Every paint colour has a paint code so the colour can be mixed and sprayed without large differences. I have pulled a couple of doors off 2-3year old kitchens and had them resprayed and the colours are perfect. If panel beaters can colour match your car when you have it repaired then your kitchen company should be able to give you the exact colour you wanted! I personally wouldnt accept it. To me it looks like they have made a mistake and are falling back on the old excusses!! i think the issue with OP is with polytec melamine board, not 2pac Re: Kitchen cupboard colour mismatches in a new house 13May 06, 2013 10:41 pm I wouldn't be happy with it either! Make sure you jump up and down until you get the kitchen replaced, the colours have a huge difference! Re: Kitchen cupboard colour mismatches in a new house 14May 12, 2013 5:20 pm That colour looks like Café cream as that was one of the colours we were looking at by Polytech, not antique white. If your paperwork is correct, I would go to a couple of other kitchen places and ask if they do the colour you've selected and if they have a sample to give to you. Then you can compare the samples with what has been installed in the kitchen. If all the samples are the colour you wanted and is different to what you have, then at least you have some samples to back up your case. Another option is to get an independent inspection and see if they can provide an expert opinion as to what colour it is. You could use the inspector to do a full house inspection as well while they are there, then anything else that is picked up can be documented in a report and provided to the builder for rectification. I hope you get it rectified. You shouldn't have to accept it if it is not the colour on your paperwork. If you made a mistake and wanted to change something, they would say "we provided what was in the colour selections" and not change to anything else, so why should you have to change if they made the mistake. They should supply what is in the paperwork if you don't agree to the other colour. Good luck getting it sorted We built the Wisdom Majestic 40 - moved in! Our blog - http://ourwisdommajestic40.blogspot.com.au/ Our H1 thread - viewtopic.php?t=54156 Re: Kitchen cupboard colour mismatches in a new house 15May 15, 2013 8:38 pm maddutchman CuttingEdgeKitchens The builder is full of crap!!! Every paint colour has a paint code so the colour can be mixed and sprayed without large differences. I have pulled a couple of doors off 2-3year old kitchens and had them resprayed and the colours are perfect. If panel beaters can colour match your car when you have it repaired then your kitchen company should be able to give you the exact colour you wanted! I personally wouldnt accept it. To me it looks like they have made a mistake and are falling back on the old excusses!! i think the issue with OP is with polytec melamine board, not 2pac True, but same issue. Bigger the better for storage for me IMO. But I guess it's harder to tell the cost/benefit in your example - mainly the 'cost'? 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