Browse Forums Kitchen Corner 1 Feb 27, 2012 9:27 pm Hi everyone, It's been a while since I've been on here, and in that time, we've abandoned plans to demolish and rebuild, abandoned plans to extend up, out, or up again and have settled on renovating - this had a lot to do with a 9 month deadline to get an extra bedroom organised for our newest addition!! But, there is a reason for my post. We've had our Caesarstone 'Glacier' benchtop installed and it is vastly different to the sample we got from the Caesarstone showroom. Our sample is a grey base and matches perfectly to our Sarsen Grey vinyl wrap cupboards, whereas the actual benchtop installed has a very creamy yellow base. Has anyone had this happen, and what did you do? What was the outcome? I understand that the actual product varies from samples, but we feel that the variation is too much. Any ideas on what we should do from here? Re: Variation between Caesarstone sample and actual benchtop 2Feb 28, 2012 11:43 am Hi Brom, I am also using Caesar Stone so your post caught my eye. http://www.caesarstone.com.au/Colours/C ... 44-Glacier™ from what i can see in the swatch on the website youre right it does have a grey sort of undertone, but the the photo of the vanity above it looks more white/cream based. Do you have the original sample piece, perhaps take a photo of it on your actual benchtop and send it to the place you purchased it from and question the variation? We were told since its a natural product variations occur, do you have a photo you can share? If you're not happy with the final product you should definitely question the supplier Re: Variation between Caesarstone sample and actual benchtop 3Feb 28, 2012 1:16 pm I've had a similar experience with Caesarstone Ice Snow - I expected it to look grey/white but the kitchen bench and splashback often look more of a yellow creamy colour. I was surprised when I put the sample against the bench, expecting to see a huge difference - there was no difference whatsoever! I can only imagine it's the light in the room giving it more of a creamy tone because it does look more yellowy at some times of day, greyer at others. I was disappointed at first but I must admit, a few months later I'm noticing less as the clutter returns to distract me from it. Re: Variation between Caesarstone sample and actual benchtop 4Feb 28, 2012 1:23 pm Pippi I've had a similar experience with Caesarstone Ice Snow - I expected it to look grey/white but the kitchen bench and splashback often look more of a yellow creamy colour. I was surprised when I put the sample against the bench, expecting to see a huge difference - there was no difference whatsoever! I can only imagine it's the light in the room giving it more of a creamy tone because it does look more yellowy at some times of day, greyer at others. I was disappointed at first but I must admit, a few months later I'm noticing less as the clutter returns to distract me from it. I was actually going to mention the lighting differences too, perhaps change your downlights/lights to a different globe ? The samples are hard to go by often we have a small Caesar stone Organic White sample here and also a Regal Black. Luckily the Regal Black is actually in the display home so we know it looks beautiful, but the sample really does it no justice is looks bleak and more matte Variation between Caesarstone sample and actual benchtop 5Feb 28, 2012 1:42 pm here's the sample on our benchtop. I've been given the batch number and told to contact caesarstone direct so will do that later today. But in the meantime? Would you be happy with this level of variation? I've not edited the photo at all, obviously. Re: Variation between Caesarstone sample and actual benchtop 6Feb 28, 2012 7:47 pm I wouldnt be happy as there is clearly a vast difference in colour. I dont know that there is much they will do fr you though as they seem to cover themselves by telling you that you dont always get what the sample indicates Re: Variation between Caesarstone sample and actual benchtop 7Feb 28, 2012 10:11 pm It can definately vary in colour and as long as the whole kitchen was made from the same batch then there really isn't too much that you can do. A bank is a place that will lend you money only if you can prove that you don't need it... Re: Variation between Caesarstone sample and actual benchtop 8Feb 28, 2012 11:18 pm I have a sample of Glacier and I definitely find it fairly yellow-ish. Ice snow is much 'whiter' according to the samples I have. I find that White Shimmer definitely has a grey base. It doesn't help now, but you can always ask your stonemason if you can inspect the slab(s) before they begin the fabrication process. Re: Variation between Caesarstone sample and actual benchtop 9Feb 29, 2012 11:38 am hmmm it does have a quite a yellow base to it doesnt it your sample looks much more grey, I would be disappointed too ! Did you buy direct through Caeser stone or a sales rep/builder? Id take this photo or email it to them and explain you think the variation is too much from the sample, its quite a difference and the photo does show the sample being more grey. Unfortunately they do protect themselves by saying 'Slight variations between this sample and delivered product may occur as quartz is a natural product' this is more than a slight variation in my opinion. Id even suggest going to various sale centres that have Caeser stone samples, grabbing say 4 different samples of the Glacier and comparing them, if you can prove your bench top looks nothing like the four samples i think you have a strong argument. Perhaps they could at least offer you a slight refund on the purchase price you paid, talk to them first. Good luck, let us know how you go Variation between Caesarstone sample and actual benchtop 10Feb 29, 2012 12:22 pm Thanks for your replies everyone. I've emailed the photo to Caesarstone after speaking with our builder. The sales manager is following it up for me. I'll let you all know how we get on.
Re: Variation between Caesarstone sample and actual benchtop 11Feb 29, 2012 5:32 pm There does look to have a difference there doesn't it? Caesar Stone do have a 5% variation from batch to batch. Can you see beneath the bench top? Just in case, I'd be looking to make sure you can see Caesar Stone stamps. It may be Avalanche from Quantum Quartz. but as you said you've been given the batch number so not sure there.. Caesar Stone won't replace it. I doubt it very much Re: Variation between Caesarstone sample and actual benchtop 13Jun 13, 2012 5:41 pm Well guess what? After much to-ing and fro-ing Caesarstone have come to the party!! We are now the proud owners of an Ocean Foam CS bench top. It was the best match out of the whites for our very pale grey cupboards after they advised us that Glacier is no longer grey. And what's more, they covered all the associated costs including removing and re-installing the sink. So after a very lengthy negotiation period, I'm happy to say CS have redeemed themselves. The new benchtop where it meets the fridge panel - the same position as the original pic. Still not what I had in my head but much, much better Re: Variation between Caesarstone sample and actual benchtop 16Jun 14, 2012 12:09 am This is certainly a cautionary tale! Who would've thought "yellow" tones to a product called Glacier??? I guess they should be asking people to select their "batch", just like some bricks which can turn out with a lot of variation. It looks a lot more than five percent difference to me. So glad that CS did the right thing for you. The irony. I'm starting to wonder if this a Bimguys second account. 84 29354 Are you saying that these consultants are involved at key-points of the building, and perform site inspects at the stages, or only after building is completed to point… 4 9006 Hi Marko The best thing to do is to have a look at your contract and see how the variation clause is worded. We use the NSW Fair trading contract and the way that is… 1 5074 |