And to what reason is it….that’s shocking! I would not accept that!
I have NEVER seen a bench top done like that before!
No wounder you are concerned!

Browse Forums Kitchen Corner Re: Support bench for ceasar stone 21Oct 02, 2007 11:05 pm Saw the photo……
And to what reason is it….that’s shocking! I would not accept that! I have NEVER seen a bench top done like that before! No wounder you are concerned! ![]() Internal and External Building and Colour Consultant Online - Worldwide http://www.denovoconcepts.com Re: Support bench for ceasar stone 22Oct 03, 2007 12:19 am ![]() Catty, Something else you may not have picked up on is that the underside of your overhead cupboards are white instead of matching with the veneer you chose. There are some expert kitcheny types who frequent this forum who might be able to answer whether this is standard or not. Matt I would say that white is the norm for wall cabinet undersides. However, the more upmarket kitchen companies will colour match the undersides for an additional cost. Re: Support bench for ceasar stone 23Oct 03, 2007 2:57 pm Hello All,
Ok the bench is 20mm thick. The best that the kitchen company will do is strip the laminate off the bench and replace it with the colours that i want. They won't fix the chip/join nor will they put laminate on the underside so it doens't look terrible. And i was told by my co-ordinator: "You need to understand that the house has no furniture so all the mistakes won't seem so obvious when you move in" QUALITY!!!!! so frustrating. I will have to make sure i found out who the cabinet maker is and ensure that i never deal with them again. So far our home is terrible quality. I could list many things that are wrong (ie the slab was pured wrong and they have scraped the top half of the garage off). Also the bricks that took 8 weeks to put on are terrible. The mortar is ALREADY crumbling away!!! there are big chunks missing in between the bricks and we haven't even moved in yet!! I am sorry to say these things when there are others that are about to build with M, but we have had a terrible time. If you are building in the Western region IM me and i will tell you the name of a certain site manager that you should avoid dealing with!!! Cat THEY HAVE FINISHED THE HOUSE AFTER NINE LONG MONTHS... BUT! The carpet is the wrong colour... ![]() Re: Support bench for ceasar stone 24Oct 03, 2007 3:14 pm Hey Catty, i'm sorry but i wouldn't put up with that at all.
Elevate the issue to management level at "M" asap. (Beyond the supervisor). Sometimes the supervisors play hard ball to BS you into accepting it and you need assistance from management. Even look at paying to get an inspector out to Check out the home before handover. Check out other threads for recommended inspectors. It will be money well spent, by the sound of it. Regardless of whether you will notice it once the furniture is in or not, you have paid for a certain quality so expect to get it!!!!!!! THIS IS WHY SOME BUILDERS ARE PORTRAYED IN A NEGATIVE LIGHT, BECAUSE OF SOME STAFF WHO DON'T CARE ABOUT THEIR JOBS ENOUGH TO PROVIDE AN ACCEPTABLE LEVEL OF CUSTOMER SERVICE. Catty, DON'T accept it, it's not good enough, FROM ANY BUILDER, NOT JUST "M" ! Re: Support bench for ceasar stone 25Oct 03, 2007 6:13 pm ![]() And i was told by my co-ordinator: "You need to understand that the house has no furniture so all the mistakes won't seem so obvious when you move in" QUALITY!!!!! so frustrating. I will have to make sure i found out who the cabinet maker is and ensure that i never deal with them again. Cat So the coordinator realises the 'mistake' and who's to pay for it???? Their cab maker is cho!ce cabs in preston and caeserstone supplier is k!ingmarble in preston. I think they should strip the laminate and paint with 2 pack so that the 'next' laminate will not peel off Regarding your other problems did u employ an independent inspector at each stage? Our work is going to start in few weeks and I am getting worried too.. too late now! Re: Support bench for ceasar stone 26Oct 04, 2007 3:01 pm ![]() Hey Catty, i'm sorry but i wouldn't put up with that at all. Elevate the issue to management level at "M" asap. (Beyond the supervisor). Sometimes the supervisors play hard ball to BS you into accepting it and you need assistance from management. Even look at paying to get an inspector out to Check out the home before handover. Check out other threads for recommended inspectors. It will be money well spent, by the sound of it. Regardless of whether you will notice it once the furniture is in or not, you have paid for a certain quality so expect to get it!!!!!!! THIS IS WHY SOME BUILDERS ARE PORTRAYED IN A NEGATIVE LIGHT, BECAUSE OF SOME STAFF WHO DON'T CARE ABOUT THEIR JOBS ENOUGH TO PROVIDE AN ACCEPTABLE LEVEL OF CUSTOMER SERVICE. Catty, DON'T accept it, it's not good enough, FROM ANY BUILDER, NOT JUST "M" ! A few weeks ago i did leviate it to the regional contruction manager and he did speed things along a bit. I must admit i have dobbed our site manager in a bit to him. I tell the contruction manager certain things that my SM says and it doesn't impress him very much! My favourite quote from my SM is: SM to my hubby on a recent site inspection: " I want to hear this in person directly from you...do you really want me to call HER? Cause youknow what women are like when they get their claws in! I really think that I should be dealing with you" My husband said "No Cat is great at organsing things, i want her to deal with you" Good boy ![]() Anyway, I will definately be making sure that the laminate is put on properly. If it even THINKS of peeling of i am going to crack it. Oh and i don't knw if i mentioned it but they won't laminate the bottom of the support bench at all. It will just be exposed chipboard. Looks crap. was told this is standard. any colour would have been good!!! Thanks for all your concern guys!!! THEY HAVE FINISHED THE HOUSE AFTER NINE LONG MONTHS... BUT! The carpet is the wrong colour... ![]() Re: Support bench for ceasar stone 27Oct 04, 2007 3:16 pm Catty wrote Quote: Oh and i don't knw if i mentioned it but they won't laminate the bottom of the support bench at all. It will just be exposed chipboard. Looks crap. was told this is standard. any colour would have been good!!! Go and have a look at their display home and see how standard it is... ![]() That sort of a response is an absolute joke that has no funny bone what so ever..... I would 100% be investing in getting an inspector to come out with you guys one day to do an inspection over the WHOLE house, inside, outside, upside and downside.... Stick it uppem Catty Gav & Vanessa Building In Melbourne (Sth East Suburbs) http://www.arkraider.blogspot.com/ Rawdon Hill Construction - Canterbury Heritage Re: Support bench for ceasar stone 28Oct 04, 2007 3:22 pm ![]() Oh and i don't knw if i mentioned it but they won't laminate the bottom of the support bench at all. It will just be exposed chipboard. Looks crap. was told this is standard. any colour would have been good!!! What!?!? They can't be serious! Re: Support bench for ceasar stone 29Oct 04, 2007 11:08 pm i am so angry with it all. Hmmm i shall ring the construction manager tomorrow. This isn't a cubby house that we are building out the back - its our HOME!
u guys have given me the amunition i need to not just let it go! thanks for all ur help ![]() THEY HAVE FINISHED THE HOUSE AFTER NINE LONG MONTHS... BUT! The carpet is the wrong colour... ![]() Re: Support bench for ceasar stone 30Oct 05, 2007 6:51 pm How did you go with those idiots Cat??? Are they going to sort it out for you? because that is a disgrace, as I said earlier I bet it doesn't look like that in the display!!!!!! ![]() Gav & Vanessa Building In Melbourne (Sth East Suburbs) http://www.arkraider.blogspot.com/ Rawdon Hill Construction - Canterbury Heritage Re: Support bench for ceasar stone 31Oct 05, 2007 6:55 pm I’d have the whole kitchen ripped out and delivered back to his factory, complete with photos, telling him you are contacting Consumer Affairs!
Watch the look on his face with THAT one! ![]() Internal and External Building and Colour Consultant Online - Worldwide http://www.denovoconcepts.com Re: Support bench for ceasar stone 32Oct 05, 2007 9:34 pm Cat, have you got that picture of the whole kitchen yet? Love to have a look at the rest of the workmanship..... Re: Support bench for ceasar stone 33Oct 05, 2007 10:13 pm Here is one that catty emailed me earlier that didn't get hosted:
The black is completely out of place IMO!!! Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Matt I have reverted to username - mattwalker Carlisle Homes - Grande 43 My building experience is here: http://www.ourgrandeplan.blogspot.com Re: Support bench for ceasar stone 35Oct 06, 2007 12:03 am Is the blackish colour the same as the side and back panels of the island bench? Hate to ask but what does your colour selection say regarding that packing panel (support)?
It would look to me as if the kitchen bench was all individually made sections that have not lined up together when installed. Sorry Catty but i'd elevate it as far as you have to. Check the displays and DEFINITELY get an independant inspection before your handover.... If this is the workmanship of this particular item, what else has gone wrong that you might not have picked up on as yet. Be 100% certain you are going to be happy with your home....cause you ar going to be paying full price for it. Otherwise ask for a hefty discount.... Re: Support bench for ceasar stone 36Oct 06, 2007 10:23 am The problem is Phoenix, assuming Cat went through the same process as us for selections (which you would assume) there is no 'support bench' or anything remotely like it in the selections/colour schedule (it has the benchtop - eg Caesar Stone with the colour, the code that relates to the colour, the edge type - eg standard pencil edge and the thickness. It then lists the cupboards - fronts, drawers, island end panels, island back panels, overhead doors, overhead end panels, shelf above fridge, etc, the kicker colour and that's it.), which leads me to conclude that it must have been used to 'support' the bench in transit or until it was fixed to the benchtop, and it definitely isn't mean to stay! I could understand it's purpose if the benchtop was 40mm - as this is generally only the edge depth and it would need something to elevate the benchtop so that the edges don't hang over the doors/drawers at the front.
I just don't get it. Ray. Second Time 'Round Re: Support bench for ceasar stone 37Oct 06, 2007 10:49 am Catty,
I think its the cesarstone installer's fault. you should take photo of ur kitchen along with those that do not have a support and ask them why the've done it like this... At K!ng marbel ware house in preston they have several slabs being processed in this way. thats how I figured out that they 'hide' this bench. The owner peter is very approachable person. Try ur luck. they r open on Saturday till 12 noon. Re: Support bench for ceasar stone 38Oct 06, 2007 12:23 pm I’ve copied Matts photo to word and had a really good look at it.
Not sure if what I’m about to say has been said before on the thread, but here goes. In looking at the overall bench and cupboards, the black support under-bench doesn’t look too bad now I see it as a larger photo. Grey, black and silver are ALL colours that match, so no problem with the colour combinations. But I see other issues with the craftsmanship! If you look to the left of the photo at floor level, you will see the side support wall of the cupboard, notice how this goes all the way to the floor? This should have been cut in the follow the line of the kick boards; this to me is pour work! Also back to the bench support, while I think it doesn’t look to bad I see it as a health issue! I don’t even want to think about what is going to get caught in that setback space over a period of time……nasty for germs! Also take notice of where the cupboard sections join each other? Notice how they are slightly raised compared to the cupboards? Again pour work! Overall I look at this kitchen and wounder how long the apprentice has been doing his course for, that’s the quality of the work in this kitchen. Whatever the finial amount is on this kitchen, I would pay ½ with the finally 1/3 after everything is fixed! I would NOT pay full price for a job that looks like Grandad did in his spare time in his garage after a couple of Ales! Good luck getting it sorted, Lucky I’m not there project managing for you……someone’s backside would have been kicked all the way back to his workshop!!! ![]() Internal and External Building and Colour Consultant Online - Worldwide http://www.denovoconcepts.com Re: Support bench for ceasar stone 39Oct 06, 2007 1:49 pm Hi Ray, in our colour selections it is known as a shadow line and we chose it to be the same colour as the cabinetry. That's why i ask.
Cat, also check your working drawings, we just received ours yesterday and contract mtg is next week. It shows the construction of that part of the bench & top. See if you have that and what it shows. Nevertheless, the join in the laminate and the chip and the finish of the front cabinetry is substandard so definitely complain. Re: Support bench for ceasar stone 40Oct 06, 2007 2:55 pm ![]() But I see other issues with the craftsmanship! If you look to the left of the photo at floor level, you will see the side support wall of the cupboard, notice how this goes all the way to the floor? This should have been cut in the follow the line of the kick boards; this to me is pour work! I would have thought how it is shown would be best, so that the side panel is a full piece instead of having a small bit cut out of the bottom corner - think if it was made of Ceasarstone instead of laminate. ![]() Also take notice of where the cupboard sections join each other? Notice how they are slightly raised compared to the cupboards? Again pour work! Again, I thought this would be how it is done - so that the benchtop sits directly on these higher bits - so that the doors and drawers - which are slightly lower don't hit on the benchtop and are able to go under the benchtop. I'm just interested - and I don't know the first thing about cabinet making or kitchen assembly so feel free to correct me. Ray. Second Time 'Round DIY, Home Maintenance & Repair Thanks for your input. It is a skillion roof carrying both ceiling and roof loads. I didn't think of LVL so I will look at this option. I will be screwing timber into top… 2 3830 4 1783 Just checking in with people who have had YDL Stone for a while now to see how it's holding up? I've had caesarstone for 12 years now and it's been fab but… 0 1458 |