Mar 02, 2020 11:10 am
Love some advice and thoughts on a dispute i am having with the business that installed some new wardrobes at my place.
I paid $1800 for a two door bedroom wardrobe. A cavity was cut into a wall by my builder for the wardrobe to be installed into. It was noted at the time that the ceiling in this bedroom was not 100% level, therefore the the top of the cavity was cut to be level with the cornice in order to maintain the appearance of a straight line (even if the ceiling is infarct not 100% level).
When the space was measure by the wardrobe installer this slight change in measurement was recorded and noted. I therefore assumed the doors would be cut to measure.
Now that the wardrobe has been installed, at one top corner the edge of the door sits about 5 mm from the wall above, at the other corner it sits about 15mm from the wall above. So the top of the doors are not level to the strip of wall above them. I also believe the doors are out of level more than the ceiling is.
The wardrobe installer has put this completely on the ceiling not being level and says it's not his problem. He says the builder should have cut the top of cavity to be 100% level, rather than cutting it to be level to cornice.
In the master bedroom, a similar station has occurred where along the sides of one of the wardrobes panels there is a large gap of about 10mm at the floor that gradually decreases towards the ceiling to the point of being flush. Again, this is because the wall there is not 100% straight. Again, i assumed the panel would have been cut to measure, not just cut to 'one size fits all' approach, then leave a big gap to be filled.
The wardrobe installer is insisting that this is the way wardrobes are cut and installed, and if the walls or ceilings are out and gaps occur, that is my problem and not theirs.
Is he right? Is this how wardrobes are generally built? Do I have a leg to stand on in requesting they fix or offer a discount?
The master wardrobe cost me $4150, and there have been a bunch of problems with it I have already had to get fixed, panels and doors not sitting flush etc, and still one of the doors is slightly bowed and does't sit flush with the other door. All up I have paid $7500 for three wardrobes and only one is without a noticeable fault.
Re: Help with wardrobe installation dispute2
Mar 02, 2020 12:41 pm
Sounds like you aren't too happy with the overall look of the cabinetry.
Cabinets (whether wardrobes, kitchen or just about any type) are always built square and installed level and plumb.
The problem is that no house (very few) have exactly level
and plumb floors, walls or ceilings.
The cabinetry is usually built smaller than the opening and then by adjustied first at the kickboard so the whole cabinet is installed level. The differences up the walls and across the ceilings is then taken up using scribing fillets. These are bits of timber that a planed down on site to neatly fit into the gaps left. The worst thing you can do is make the cabinet too tight in the opening as you might end up with a scribe (or gap) that goes from nothing to 15mm and it's very obvious that something is out.
If you leave a slightly larger gap the scribe might run from 25-40mm which makes it harder for the eye to pick even though it's the same size difference.
In your situation it would all depend on what you said to the cabinet makers about the size of the cabinets you were after and what sort of look. If you instructed them that you wanted the robes to fit as tightly into the opening as possible then essentially that is what they have done.
Really they should have explained the difficulty that would present when they did the final check measure and realised that the ceiling was so out of level.
Can you post a couple of pictures.
Accessible Carpentry & Cabinets
Re: Help with wardrobe installation dispute3
Mar 02, 2020 1:20 pm
Thank you for the information. I will post some images a bit later today when I get home from work. The cabinet makers noted the different measurements at the check measurement but never informed me this would result in the large gaps at the wall and uneven finish to the ceiling that we've ended up with.
Re: Help with wardrobe installation dispute4
Mar 02, 2020 7:31 pm
I'd like to see some pics too, chippy is right in saying that you install joinery/cabinetry plumb, square and level to whatever the substrate is. I cannot picture what the problem is from the post that's all.
Registered Building - Always happy to help where I can and simply loves the game. DM me if you need help in VIC.
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