Selecting a Builder

thats true, contractors and supervisors for a particular builder will not always be the same,

but behind each construction is a service that should be equally consistent across all clients. How they communicate and how flexible they are to changes are very important.

I've heard of builders who neglect their customers once they've signed in. The beauty of this site is them builders who neglect customers are exposed and new customers are made aware of things to look out for.

ausdesign

What you say is correct but unfortunately it is not the whole story. You are overlooking the fact that there is no consumer protection in any state in Australia except Queensland. Having clauses in a contract is all well and good but a breach of a clause cannot be enforced without going down the costly path of litigation for years in situations where a builder refuses to honour an agreement.

Has anyone written on this site or a similar one where a breach of contact clause was claimed on insurance, pursued by a State Building Commission or State Consumer Affairs? Rather the consumer has a choice of accepting what they are given or pursue through the courts irrespective of what is in the contract.

I note some consumers state they may threaten to withhold progress payments to achieve satisfaction. This is a dangerous tactic as it can quickly escalate a dispute through a legal process where no one wins. All progress payment should be made when requested irrespective of the ligitimacy of the claim or associated conditions else an escalation will surely follow.

All consumers should seek legal advice before signing a building contract. Specifically this advice should detail what actions are available if there is defective and/or non completion of works and the associated consequences of taking any such action. This way a consumer knows what they are signing up to before they sign rather than learn after the event if something goes wrong.