Apr 05, 2019 2:22 pm
https://www.smh.com.au/business/consume ... v9lvv.html
removing bad reviews is so bad for consumers,we already have the most slanted industry favouring the builder bar any industry,
Re: review bans not good for consumer3
Apr 05, 2019 3:12 pm
Because the OP's linked article is two years old and Wisdom Homes were subsequently found by the ACCC to be using an unfair contract clause which is no longer used in their contract, it is only fair to point out that Wisdom Homes have since incorporated customer service procedures that have earned praise from many of their customers who have posted their experiences on Homeone. It is to be hoped that the improved customer care is not limited to Homeone members.
It should also be pointed out that several other builders still use the same/similar unfair contract clauses and their clients should name and shame those builders in this thread.
There are a number of different unfair contract clauses now inserted into contracts by builders who choose to unfairly treat their customers, the very persons who are providing them with their living and supporting their company. Unfortunately, most new home buyers are blissfully unaware of such clauses prior and post signing of contracts and the deficiency of those clauses legal standing. As a consequence, any further advisements in this thread of other builder's unfair contract clauses would be unlikely. Time will tell.
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Just noticed you are in Victoria, check the link below for the equivalent to the QBCC I would also get in contact with the DBDRV to get an opinion on the matter
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