That's my experience in Victoria. People come to me after they wasted their time.
In NSW. At the end of the day I truly hope to come to some sort of a resolution with the builder. They do seem to be very concerned which is a good sign. What bothers me is everyone knew what the outcome was supposed to be. The chain of emails is lengthy to the point where they provided pictures for us to confirm the finish so it’s just crap that it still turned out this way. Thanks for your advice