Browse Forums General Discussion 1 Jun 11, 2015 2:51 am Have prematurely order furniture and white good during build process due to heaps of specials. We thought we would be in 3-4 from that date. We had several set backs that has added an extra 4 weeks. These companies are not too happy about this and want to deliver it most definitely by the end of the month which is around our hand over date. When purchasing these items i paid them in compete full and informed them all that we were in the building process. It is something that is stressing me out. I am a kind person whom understands why they want to push this stock from the warehouse but has anyone else had this issue before. I dont have a place they can store this if they dont give me any option. Regards Ben Re: Prematurely purchased furniture and whitegoods 2Jun 11, 2015 7:46 am I'd write to them - state what you said here - you bought in good faith and told them the problem (ie your position). They accepted this. They had full knowledge of what you planned. Perhaps you may have to pay minor storage costs - but these should be minor. Depending on who they are (Harvey Norman or Joe's Backyard Supplies ...) they may be just trying to hurry you up. You could always ring and ask for the manager. Don't just speak to some underling. But writing gets it on paper - and may be useful down the track. Always appear willing to talk and willing to compromise - but showing you did the right thing - and they were fully aware of it. Re: Prematurely purchased furniture and whitegoods 3Jun 11, 2015 5:03 pm we has same problem and told them a pick up date and just picked them up after when it was time, and you told them you were building so this was part of your condition of sale, in which you have a right to pick them up when its suitable as you would not buy if this wasn,t the case, they have accepted this by selling the goods to you, this is your rights. Re: Prematurely purchased furniture and whitegoods 4Jun 11, 2015 5:19 pm Would your builder let you have them delivered and locked up in your garage? That way they are delivered and ready for when you move in? Re: Prematurely purchased furniture and whitegoods 5Jun 11, 2015 5:48 pm MrBee Would your builder let you have them delivered and locked up in your garage? That way they are delivered and ready for when you move in? Best way to get you stuff stolen. Creator of superduperonium, expert at expert things, nobel laureate, can hold my breath for 10 minutes. Prematurely purchased furniture and whitegoods 7Jun 11, 2015 8:29 pm aloenyx Tell them its fine, you understand they can't hold the stuff.. So you want a full refund and will shop elsewhere in future. Careful with that as they don't have to refund for a change of mind and you might end up with a store credit only. They aren't in the business of furniture storage so it mightbe something you're going to have to wear, unfortunately. Re: Prematurely purchased furniture and whitegoods 8Jun 11, 2015 8:52 pm Surely if you haven't even taken the goods out of the store you can get a full refund? If not, then that's not great. I guess just don't pick the stuff up.. what can they do if you don't? Re: Prematurely purchased furniture and whitegoods 9Jun 11, 2015 9:58 pm We did this with our tiles. They kept telling us to pick up or we charge storage. We then negotiated: We said how about if we buy another 88 sq m of tiles (husbands work room) will you then keep til October? "Yes ok" they said Re: Prematurely purchased furniture and whitegoods 10Jun 12, 2015 6:54 pm Our dining table sat in storage at Harvey Norman for 8mths as our build ran so far behind! They kept calling us but we kept explaining that we still hadn't reached handover. We were lucky that they were so understanding - I think they felt sorry for us! They didn't charge us storage fees either. I would try and explain the situation nicely. Speak to a manager there and see if they are more accommodating. Custom downslope build Build thread viewtopic.php?f=31&t=61873 Blog http://www.buildingroyalmanor.blogspot.com.au Re: Prematurely purchased furniture and whitegoods 11Jun 12, 2015 7:15 pm This is not a change of mind and is A incomplete sale due to retailor accepting selling goods to you based on picking them up on your building been ready, ive been a retail business owner for decades and you have this has a condition of sale. Failure on retailer storing untill your resonably ready would mean a full refund. Re: Prematurely purchased furniture and whitegoods 12Jun 13, 2015 9:42 pm They have thousands of Square meters of storage space, Im sure if you spoke to a manager that they would understand and hold it until you needed it…. If all else fails, Im sure you can find somebody that will store them for you for a short time…. Re: Prematurely purchased furniture and whitegoods 13Jun 14, 2015 12:38 am Beazley77 They aren't in the business of furniture storage This sums it up. They were kind enough to hold it for 3-4 weeks and it is perfectly reasonable they kick up a stink if it was any longer. They are under no legal obligation to hold your property or accept risks associated with it, or provide you a refund. My advice is ask them how much $ would incentivise them to hold it for 4 more weeks and cough it up (if you're happy with it), or find a temporary storage garage. Re: Prematurely purchased furniture and whitegoods 14Jun 14, 2015 12:54 am Sorry your wrong the goods were sold with condition that they would be held until needed, if building was not mentioned but it was then they have to finish the sale by keeping the condition that formed part of the sale. A customer can ask for nearly anything and by retailer accepting the sale they accept the condition put forward; even if your a solicitor I would say your still wrong . Re: Prematurely purchased furniture and whitegoods 16Jun 14, 2015 1:54 am I purchased items last february expecting to need them by the year end. Well I am still another 6 to 7 months away at this stage. I should ring Mr Norman and check that my goods are also still there. If you take delivery your warranty for plug in items starts ticking. For hard wired items you can get proof of installation from the sparky. Worth considering as well. Personally I would not be threatening anything as all the above is very well and good to theorise but without seeing what was included in the sales bill it is hard to say what options are. I would play nice and ask how much it would be to hold for a while longer. Look at what else you need from their store. Sweeten it for them.... Re: Prematurely purchased furniture and whitegoods 17Jun 14, 2015 11:16 pm Hi my advice comes from 35 years of retail and you made it only as a complete sale by purchasing goods to be used at end of your build, anyone can do this by stating a condition before buying, a customer can increase their rights this way, and by retailer selling goods he thus accepts extra conditions, there's no ifs and butts Re: Prematurely purchased furniture and whitegoods 18Jun 15, 2015 12:08 am Maybe so but if it is not written into the sales receipt or somewhere it becomes a he said she said situation where it will cost time and money to enforce. Still think that playing nicely will get you further. Would be interested to know how this gets settled. Re: Prematurely purchased furniture and whitegoods 19Jun 15, 2015 12:02 pm AussieMark Maybe so but if it is not written into the sales receipt or somewhere it becomes a he said she said situation where it will cost time and money to enforce. Still think that playing nicely will get you further. Would be interested to know how this gets settled. Agree with Mark. It needs to be written down somewhere. Yes the OP may have said the items were to be used once the house was built but was it a 'Oh, we are buying this for our new house!' general conversation type statement or 'We are buying this for a house - we will need you to store these items until our house is complete!' statement? There is an old saying 'you catch more flies with honey than you do with vinegar. Go in, speak to the manager and ask if there is any way they can help out. Re: Prematurely purchased furniture and whitegoods 20Jun 15, 2015 1:06 pm Sorry wrong , , does not need to be in writing ; if disputed customers will be In right as common sense says house not finished , cant take furniture. I.ve been in business decades and deal with similar areas all the time, I.m talking with practical experience versus opinions. 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