Wondering if anyone has had issues with Stratco's installers. Would love to know how you got around things.
We had a fence installed 8 months ago and within a month it was leaning and separating at the panel joints. After the installer incorrectly blamed the problem on our builder (we have a new home) I contacted Stratco who organised for the installer to come out and temporarily reinforce the fence with posts (supporting the fence at 45 deg angles). It's an unsightly look but stops the fence from falling on the neighbour's kids.
Now, after following up with the installer several times this week, he advises that he can't do the job tomorrow as promised - it's going to be another two weeks.
I guess now what cheeses me off the most is he's not concerned about his quality & service and the inconvenience he's caused. In fact he said he "doesn't care about customers at all" he has plenty of work and is happy for me to take him to fair trading again. And let me tell you that's a lot of pain for little or no gain.
What gives with these guys. When I quizzed his attitude he said 'welcome to trades". How come they can get away with things like this?
So now I'm fuming and frustrated by the way the yard looks and by the installer's treatment. He just doesn't give a toss. It could take many more months before the fence is fixed. What can I do?