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Builder/customer mediation in SA?

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Where do you go to find an impartial mediator between the new home owner and builder? We have had their tradesmen come out any have incorrectly stated there are no issues. We have paid for an independent building inspection which has shown up some problems which should be addressed. The builder will not address these issues at all. I am looking to get a lawyer to write up an official letter saying we may have to take it further.... Where do I go next?
Normally your building contract should identify a mediator....

or you could try the Consumer and Business Services at this link: http://www.sa.gov.au/subject/Housing,+p ... /Disputes+
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