Can I just say...
How expensive are these guys????
I had 3 quotes from other providers locally and had done my research to know about engines, motors, the materials used, where they are made etc - so I could compare apples with apples.
We have 4 windows that I wish to cover to reduce the ambient noise outside (not security etc).
The first quote was $5000
The second $4900
The third (who we like the most) was $5400
We were discussing this with friends and they suggested they had friends who had used Modern Roller Shutters and were really happy with their service.
I emailed them 2 nights ago.
They rang and spoke to my wife to make an appointment for tonight at 6:00 but could only come if I was at home too (Would not see Katie by herself as that was not protocol and they only saw both decision makers at the same time.) They rang today to confirm this fact and could not guarantee a rep if I was not there.
We confirmed 6:00pm and the rep arrived at 5:55pm. I was not home until 6:10 due to work commitments. He came to the door and was greeted and invited in but once he realised I was not yet home he started to get sketchy and wanted to go back out.
Katie invited him to measure the windows, which he did and then went and sat in his car. Katie approached him to come in for a coffee as I was only just a bit away to which he replied he would wait for me before he came back in???
When I got home he proceeded to come inside and give us a 45 minute sale session and then said he could do 25% if we made a decison tonight (Only off the blinds ... not the install!)
The quoted figure:
Please be seated...
$19,500.00
Holy crap!
When I suggested that we had quotes around the $5000 mark he said that they were not the cheapest but they were the best. He conceded that they were a large company with large overheads ... they had been around for 30 years etc etc.
Needless to say they did not get our business.
Is this just my experience or is it common?