Gah! The other day i was in our house doing some cleaning getting ready for us to move in and whilst rinsing out my dusty sponge in the ensuite basin noticed some marks in it.
After giving the basin a wash with the sponge i soon realized it was cracked. Now bear in mind we have only had two of our own contracters in since the handover... the sparky and the flooring installer. The flooring went in before i noticed the crack but they weren't laying anything anywhere near the ensuite (only in the family/living areas) and we noticed the crack before the sparky did any work in there. Everything else is exactly as the builder left it (including the spare door and the extra tiles etc)
So DH contacted our supervisor and told him and he flat out refused to replace the bowl. However, after some yelling the supervisor said he was going to see how much profit they made on the house to 'see' if they will consider replacing it.
I'm just shocked... we haven't been able to move in since the hand over because we were waiting for the builder to finish off things (phone lines, cupboard doors etc) so i'm really surprised at his response. Also i'm not sure where we stand on the subject... we did not notice the cracks when we did the hand over... but i'm concerned this may have happened when the builders contractors came in to fix up the things we discussed at handover (like the cupboard doors). I know we certainly didn't do it and neither did our two contractors...
Would anyone know if the builder is obliged to replace to bowl or where we would stand on the issue? I can't believe we would have to fork out more $$ for a basin we have never used!