builda, can i ask who you represent? are you a small builder or big builder?
99% of builders are fine is laughable depending of what your defnition of fine is of course. i can probably accept that 99% of builders will not totally screw up your life, but if the end measure is whether the home owner is satisfied with their builder i woul say the percentage is likely to be 10% that is atisfied. this is of course based on some of the comments made about "larger builders" here and this probably accounts for a majority of unsatisfied customers.
what i am getting at there is the building industry has a culture of customer dissatisfcation and arrogance that will take a decade to change if ever. my comment is probably bias given my experience with a "large builder" but i hope my views differ in the next builder i choose to build with, but i very much doubt i will again.