Browse Forums General Discussion Re: Trouble with slow progress payments 3Mar 15, 2010 8:56 pm viewtopic.php?f=31&t=22766 - my build thread! Time waits for no man. Unless that man is Chuck Norris. Re: Trouble with slow progress payments * Update 9Mar 20, 2010 7:35 pm Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: Trouble with slow progress payments 12Mar 24, 2010 8:33 am trenomi Thanks for the advice, let me tell you that they will be getting a visit first thing tomorrow morning & we will see how things progress from there. I think we have been a little green & put too much trust into our local banking staff, be sure this wont happen in the future! I guess if all else fails I will have to bring out the big guns & mention the banking ombudsman I'm sorry you're still having problems - building is frustrating enough without your bank adding to the stress. One thing to keep in mind though - it's not usualy the local branch staff who are causing the problems. Although I can't speak for the ANZ personally, I'm pretty sure the banks all have similar processes. The branch staff are the ones who bear the brunt of all the disgruntled customers' anger and frustration...but loan approvals and progress payments are usually done by a centralised processing area, staffed by people who never actually deal with a customer. Consequently, there's no incentive for them to provide a decent service, because there are no repercussions if they dont. So we're ranting and yelling at the staff in the branch, and half the time, they can't even contact anyone directly at the processing centre. They have to deal with them via email or fax and wait for a response. And wait.... and wait.... and wait.... It leaves you stuck between a rock and a hard place, because you know it's not their fault and that they're probably doing their best, but you're still getting crap service. After working 20 years in the industry (but thankfully having been out of it for 10 now), I understand exactly how they work - although I'm disgusted by the decline in service. I also have a number of friends in branches who will pull extra strings for me, yet we still had issues with our final progress payment. I had to lodge a formal complaint, threaten to go to the ombudsman, and then have a meltdown in the local branch on the day, before I got my cheque as promised for handover. And I had my best friend as well as the loan manager from our branch working behind the scenes for me. It should NOT be this hard. We would have walked and taken our business elsewhere, but unfortunately, they're all the same. 5 6813 8 6138 |