Browse Forums General Discussion Re: Govt to build national broadband network 42Apr 08, 2009 9:48 pm ausfatcat I suppose it depends on what it is you are referring to as per residential customers they are No. 1 and they are most certainly no. 1 in business as well. Re: Govt to build national broadband network 43Apr 08, 2009 10:30 pm ausfatcat The next G network was built by Ericcson on behalf of Telstra in record time. ’’Quondo Omni Flunkus Mortati ’’ If the women don't find you handsome, they should at least find you handy. Stila BK1 Build Thread The best place to talk about sport Re: Govt to build national broadband network 44Apr 09, 2009 10:21 am [/quote]what does telstra pay hutchison for then? I thought that the 3G network was theirs. [/quote] Telstra went into partnership with Hutch to provide 3G services while the Next G network was being built. The Hutch network uses the 2100 MHz spectrum while the next G network uses 850 MHz Planning 4th build and move Glutton for punishment Re: Govt to build national broadband network 45Apr 09, 2009 11:35 am Pugs wakeboardandy Definitely no 1 (where the hell did you get no.5 from???????).. they have nearly 50% market share.. which is incredible with this much competition in internet in this country.. Most likey firefox quoted this list of what Whingepool users have as their ISP's http://bc.whirlpool.net.au/[/quote] haha whingepool i like that, i prefer the "rumour forum" name for it. sorry andy i just want to know why you think their customer service exceeds any other? -Nathan 2nd-Fix | Blog Building with Desyn Homes previously with the insolvent [url=https://www.facebook.com/7NewsAdelaide/videos/1162546323776021/]Endeavour Homes[/url] Re: Govt to build national broadband network 46Apr 09, 2009 11:50 am FireFox haha whingepool i like that, i prefer the "rumour forum" name for it. sorry andy i just want to know why you think their customer service exceeds any other? -Nathan It doesn't matter what I think.. I'm just one customer... their market share and customer service awards explain the reasons you seek. Re: Govt to build national broadband network 47Apr 09, 2009 1:36 pm You will find a diverse install range on this job, expect to see the utility companies such as energy aus etc doing a fair bit of the cable running. They will install it via poles,ducts and satelities. Telstra or any other company will have to be on the game to get their share of the install as the options are wide open atm Electrical Wholesaler Re: Govt to build national broadband network 48Apr 10, 2009 11:21 pm FireFox haha whingepool i like that, i prefer the "rumour forum" name for it. sorry andy i just want to know why you think their customer service exceeds any other? -Nathan Whirlpool has been a valuable resource for me when selecting which ISP to use, allowing easy comparisons to be made of plans, and providing feedback from actual customers about their experiences with the different ISPs. A number of my relatives, friends and acquaintances have regretted signing up with Telstra. I admit up-front that I do not like some of Telstra's business strategies. In the same way that, for example, roads should be designed primarily to allow good transport, I believe that good telecommunications can not be provided when the shareholders rather than the users remain the number one priority. PS m => milli => one thousandth M => Mega => million. That is, 100 mbps is extremely, extremely slow. 100 Mbps is a thousand million times faster then 100 mbps. I would be wary about accepting at face value advice when offered by someone who doesn't know the difference. That's high school level science - not rocket science. No, wait on, my youngest son has covered this in primary school. Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: Govt to build national broadband network 49Apr 11, 2009 9:47 am Fiffaro PS m => milli => one thousandth M => Mega => million. That is, 100 mbps is extremely, extremely slow. 100 Mbps is a thousand million times faster then 100 mbps. I would be wary about accepting at face value advice when offered by someone who doesn't know the difference. That's high school level science - not rocket science. No, wait on, my youngest son has covered this in primary school. that's a bit over the top... everyone knows what someone is talking about when they say 100mbps or 550mb of data. And it is acceptable to write it that way even if it isn't technically correct. Re: Govt to build national broadband network 50Apr 11, 2009 11:36 am wakeboardandy 100mbps or 550mb of data. I'd be concerned if someone preparing a contract for things electronic didn't know the difference, or used the abbreviations incorrectly - for obvious legal reasons. I'm not aware of any dictionary or grammar usage guide that recommends the incorrect usage of these abbreviations. By the way, there are two errors in the quote I gave above from your last message. Byte and bit are abbreviated differently, just as milli and Mega have different abbreviations. Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: Govt to build national broadband network 51Apr 15, 2009 4:21 am Hi Wakeboardandy, Did you happen to watch ACA last night? Perhaps you should before you continue spruiking for Telstra, particularly with the revelations about its customer support and billing issues. You might be persuaded to be less enthusiastic - the report was quite damning, based on interviews with people who work or worked for Telstra's customer support. I don't see many people supporting your rather unusual pro-Telstra stance, Wakeboardandy. I wonder why you see it so differently from other board members? On a related issue, did I understand the developer of the development that we have bought into correctly? Does Telstra provide funding for, or complete without charge, the laying of underground cabling if they are guaranteed a monopoly on the cabling in that development? Is anyone able to confirm or correct this statement? Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: Govt to build national broadband network 52Apr 15, 2009 7:03 am Fiffaro Did you happen to watch ACA last night? ACA or today tonight for that matter.... no need to say anymore.. Re: Govt to build national broadband network 53Apr 15, 2009 11:51 am Quote: Telstra is going to reduce pricing for FTTH by Christmas anyway, when it merges the offers with cable. So I think the cable prices are pretty decent for what you get. Our FTTH is by Arise. They have a monopoly in our area and are the ONLY providers of internet or phone services. They charge like wounded bulls and there's nothing we can do about it. Telstra are irrelevant to us as we have no Telstra lines in our area. We are in Aurora Estate, Epping North, Victoria. We used to get 8Mbps via cable broadband in our old house with unlimited downloads for $59.95 per month through Telstra. We now have the 10Mbps option with 40GB of downloads for $149.95 per month from Arise. Ouch. Re: Govt to build national broadband network 54Apr 15, 2009 12:07 pm oztish Quote: We used to get 8Mbps via cable broadband in our old house with unlimited downloads for $59.95 per month through Telstra. We now have the 10Mbps option with 40GB of downloads for $149.95 per month from Arise. Ouch. I agree that the Telstra cable plans are very reasonable for the product you received. FTTH prices from Telstra are very unreasonable at the moment and I certainly am not disputing that.. But when they align with cable prices you will get a product that is better than cable at a cheaper price. Re: Govt to build national broadband network 55Apr 15, 2009 12:40 pm Telstra customer service is hit and miss. I recently was told that by them that they would release us from our 2 year Foxtel contract after 16 months. As they are currently offering 12 month plans and we were moving in with people who already had foxtel. 2 weeks later we receive a bill for about $300 for cancelling our contract. When we call to dispute this they tell us that the notes say that we agreed to pay this amount. They can stick the bill up their *** and I will never sign anything with Telstra again. The reason Telstra have such a high market share has nothing to do with high customer service it is because most people are stupid and don't know any better. They are well overpriced for their internet services. Moved in December 2010 Re: Govt to build national broadband network 56Apr 15, 2009 3:52 pm huzzah another win for telstra! mum just moved into her new place and they have pair gain lines installed and wont offer her adsl, the only thing she can get is cable hooray.. mate just bought a new house and he cant get adsl2 because he is on a rim, hooray another way telstra cut cost splitting the line in half! another friend has no dial tone now for 3 weeks, telstra doesnt want to fix it hooray customer support +1 2nd-Fix | Blog Building with Desyn Homes previously with the insolvent [url=https://www.facebook.com/7NewsAdelaide/videos/1162546323776021/]Endeavour Homes[/url] Re: Govt to build national broadband network 57Apr 15, 2009 5:45 pm [quote]FTTH prices from Telstra are very unreasonable at the moment and I certainly am not disputing that.. But when they align with cable prices you will get a product that is better than cable at a cheaper price./quote] Not sure if you're directing your post to me but I can ONLY get FTTH from Arise. They have a monopoly over the estate I am moving into. We can't go with any other company at all. So they can charge us what they want and there's nothing we can do about it. Re: Govt to build national broadband network 58Apr 15, 2009 7:50 pm Its good to see that the government are actually doing something, putting their own arses on the line. As for the whingepool/rumor forum stuff about Whirlpool, it also has the owners of a few large ISP's there that directly post, heaps of senior techs, etc. So yes while some people, like on all forums, BS about stuff, others know things directly as in 'I just saw the fault cause its my job'. Im stuck on a Telstra plan as were living with my GF's parents while we build and they are in a contract, Im paying the same per month to get 25GB @1500k when I was getting 100 odd GB at 10Mbps (thats actual sync speed and tested as flooding that speed) and a VOIP line with iiNet. Telstra charging extra to go from 256k to 1500k to 24Mbps is absolute crap. Cost difference to them between those port speeds: ZERO. They artifically lower the speed of their ADSL plans, Cable, etc. Always have until a competitor forces their hand, oh look all our DSLAM (ADSL) equipment can now do 8mbps, no 24Mbps, fancy that! Oh, Cable is slower to the competition now? pay extra for us to change codes on the line, look now were EXTREME! (ly crap). And Telstra tech support blatantly lie all the time. They told me many years ago that my equipment was at fault with a dialup account. I had over a dozen modems, a dozen PCs, four states, 15 phone lines and 20 accounts to test, oh but the problem is with all that hey? suuure. I get that all the time when fighting with them for customers when they screw up. Latest lie was 'no the cisco router has no remote access configured, it was a basic setup only'. Well why does it respond to telnet? whats that password prompt? why can I run enable? Talk to the account manager and 10 minutes later get called back with the two usernames and passwords setup for it (and for some odd reason the SDM details... using SDM with Cisco routers means you fail at configuration). Oh look 10 minutes later loading on the config we wanted (theirs to be honest out of the box was decent, just extremely simple, atleast it wasnt messy and obviously whoever configures it for them doesnt use SDM...) and its all setup. Most ISPs I deal with as soon as you call and know what they were going to ask and have the answers sort of get the idea you know what your on about and dont BS you. If their auth servers are down they will say it, not reboot the router and try again later. If they screw up the routing they say it and fix it. These things can happen, whatever, fix it and tell me the truth. Its only if you consistantly screw up that I start to care, or lie to me. That and the other thing you need to do with Telstra is tell them 15 times what you want and wait for them to screw it up and then get them to fix it by asking another 10. Prime example, customer gets me authorised on his account to setup ADSL (he insisted on it, already regretting it...) so I call and get it setup. I ring back the next day to get details, oh Im not authorised on the ADSL account... even though I set it up Re: Govt to build national broadband network 59Apr 15, 2009 9:01 pm oztish, Have you looked at other options, such as TPG's ADSL2? They would appear to cover some of the Aurora Estate. http://www.tpg.com.au/maps/?exch=EPPG or check more directly with http://www.tpg.com.au/products_services ... ricing.php Surprising is the plan you were on. Telstra don't appear to have plans with unlimited download anymore - except with a $150 per gigabyte charge if you exceed your limit. For the price you mentioned, $59 per month, they only appear to offer 12 GB per month at the 8 Mbps speed (or a measly 400 MB if you up the speed!) To get 40 GB per month from Telstra, you would need to be on their $129.95 per month plan. Not much different from what you have, is it. Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: Govt to build national broadband network 60Apr 15, 2009 9:09 pm Hellman109 Its good to see that the government are actually doing something, putting their own arses on the line. They haven't done anything yet.. all they have done so far is back down on one of their biggest election promises (To build a FTTN network by 2013). When they realised they couldn't do it without Telstra they couldn't come out and admit defeat, so they say we will build a FTTH network that they can never afford to make it seem like they are doing something. I hope I'm wrong.. an open access FTTH network would be great, but a country this big it is just not cost effective. Thank you so much everyone. This all makes a lot of sense. I guess when you talk to a builder who butters up everything to look very polished, you get to start believing… 7 17517 thank you! do we need to get this or our builder before we commence new build on the block? 2 10404 Hi, did you get any money from insurance? if you did, does it match what you've already paid the builders? 3 9559 |