If that is the case Fiffaro, can you please post your employment history just so we know there is no conflict of interest in any of your comments.
Although in my Electronic Engineering degree I specialised in communications, I have never been employed by a communications company and I am not aware of having a financial stake in any telecommunications company or ISP. (I worked in a research environment affiliated with Melbourne Uni which specialised in auditory research for some years before returning to work full-time in music.)
I have mentioned several times here who I am employed by. I have even helped out some forum members with their problems. I don't think I need to continually mention who I am employed by to each new member. If you have been here long enough you would know.
See my reply to joles. Aren't you now required by Telstra to disclose your relationship with Telstra in EVERY posting that relates to telecommunications?
19,364 people lodged formal complaints about Telstra to the Telecommunications Industry Ombudsman in 2007-2008. These are the people, the customers, who are treated in such a poor way by Telstra that they have to resort to taking the time and trouble to lodge formal complaints about Telstra. Thankfully, our government has continued to fund the TIO and ACCC. How poor would the service become without these watchdogs doing battle for the likes of the members of this forum?
It's not just me (and the other forum members who have posted on Telstra's shortcomings) - the Age has had a field day recently, writing such lines as "Trujillo is a failure, having run a company for four years with second-rate executives and not doing anything about it.
And the same goes for the board in general and the chairman in particular."
Hardly a ringing endorsement of Telstra's management, is it?
Unfortunately, until the people who work for Telstra and who direct Telstra realise how disenchanted the general public have become with them, and why so many people have to resort to lodging complaints with the TIO to have their problems properly addressed, I don't see how Telstra's customer service can improve. WBA's insistance that all is good only indicates how entrenched the inability to comprehend the true nature of the problem is.