Need some urgent help.
As you might be aware, we are having trouble with D?mir Leather about them refusing to refund our depost. I posted a topic on this the other day, currently temporarily taken off-line while we lodging claim with Consumer, Trader and Tenancy Tribunal.
Just wonder if there's any one living not far from Auburn, Sydney can kindly provide some help.
In the letter we received from Fair Trading, it says "Sandra the Manager of D?mir Leather" advised that we were provided all detail information about the lounge (which is not true!).
We don't even know who this Sandra is, as she was never involved, thinking she might just be one of the sales, bull **** to Fair Trading commissioner's phone call.
To make our case stronger, we like to check her title, and would be best to get a copy of her business card. If it's something like "sales", that would certainly help, as it's another proof that these people have no regard for truth and keep telling ******.
We certainly can't do it ourselves, therefore would be really appreciated if anyone can kindly help to:
1) paid a "short" visit their shop
2) ask for Sandra, say something like been referred by friend due to her good (
) service
3) ask for some suggestions about lounge for living room or something (hopefully won't waste too much of you time...)
4) most importantly, ask for her business card
5) send me a copy by email
Or if you can think of other better method, please let me know. Much appreciated!
), we will have to take further action 
. It should be quite unlikely as they already promised (and I got it on tape), but later overturned by this Sandra lady when replied to Fair Trading & we got it in writing too.
