Ok this is what happened. I wrote a letter of complaint to Ilve, regarding the **** house packaging, blah, blah and told them that I will take this to VCAT. Hubby also rang the head honcho in Sydney and whinged to him about poor customer service and how pathetic they were that their staff could not negotiate something to keep all parties happy. My hubby suggested to the boss, "ok, we all share some of the responsibilty in this breakage and if go to VCAT and ask all parties to pay I'm sure they will not knock me back. Head honcho said "Yes that's fair". Pay $300, Ilve$300 and Clive Peters $300.
$300 bucks is better than taking out builder warranty insurance or stuffing around with VCAT.
Moral of the story: Don't give up and don't talk to the office girls. Go straight to the top of the company and demand to speak with the head hontcho and negotiate something with compromise.
$300 bucks is better than taking out builder warranty insurance or stuffing around with VCAT.
Moral of the story: Don't give up and don't talk to the office girls. Go straight to the top of the company and demand to speak with the head hontcho and negotiate something with compromise.
We recently had an issue with our coffee machine and wanted it replaced, got nowhere calling the office people, hotlines etc, finally went on Twitter and sent a Tweet to the company, picked up a new machine two days later. Very happy result and we didn't give up!