Anyone had problems with Milan Direct?

We finally found the stools we love and ordered them online on 9 Feb from Milan Direct. They were supposed to be in stock and shipped within 5 days. Lo and behold they charged us on 9 Feb but we haven't seen or heard anything since. When I chased them up, which you can only do by email, I got the following response "EFM is still currently investigating this order, I followed this up with them today. If they are not able to locate the item by next Tuesday, we will send a replacement to you in our next batch" whatever that means. I wrote back asking them to refund the charge as surely it's illegal to charge us for something they can't even locate and who knows when we might receive them?

I got no response to my request for the reimbursement .... so they've got over $900 of our money and we've got nothing

I've always found a little pock here does wonders.....

https://www.facebook.com/milandirect


BUT....I'm pretty sure you will be looked after one way or the other.