Ness Alarm Factory Reset - Please Help!

I was trying to help a friend set up his Ness D8x alarm (with the touch screen keypad) and what we didn't read was that the pin code cannot start with "0". Because although we can program the pin code in, we can't use it to disarm the alarm. Problem now is, we found this out after we armed the alarm and we can't disarm it. I've tried to unplug the battery and switch the thing off and on again but this only brings it back to the armed state.

Is there any factory reset button inside the alarm box? What can I do to fix this up?

Hi,

According to the manual:


So, I would try this:

• Disconnect the backup battery
• Disconnect the 240V power supply
• Disconnect the wires from J1
• Reconnect the 240V power

You should now be in installer program mode and able to reset your master user code.

Paul

Thanks very much Paul, I'll try it tomorrow and I'll be sure to let you know if this works.

Worked like a charm! Thanks very much Paul!