We met the window company representatives at a trade show in Sydney and visited several of their projects in Sydney before we considered working with them.
Beforehand we’ve consulted with major Australian brands and we were impressed by the Chinese knowledge about windows, glass types, wind rating, insulation values and frames. The service and response time was also remarkable compared to Australian window companies.
We started with the window list that we’ve got from the house designer (including basic rules), so the window selection process was pretty smooth. The company has different systems for residential or commercial use and the quality is competitive to Australian products in every price range.
Some facts:
The windows are compliant to AS/NZ Standard.
The range of glass is also satisfying. (single, double, low E…)
They have standard frame colors and produce custom colors as well
We were well in our schedule and I can not complain about anything. (One of the fly screenes was damaged during transport and they send us a new one.)
Shipping was organized by the window company and conducted by a Sydney based importing agent. They were very professional and I've worked with them again. No paper work, no headaches and no extra costs (Only what was communicated upfront.)
Are there any lessons I’ve learnt that improves communications / reduces errors / encourages good working relationship?
It is always important to communicate clear and precise what you want. If you want something out of the ordinary send sample photos of what you want. Ask the window company to do the same to avoid misunderstandings.
This is more a general advise that would apply to Australian companies as well: Don't mix to many window systems and glass types. This creates a possibility of error. And before you order know what windows you want (including current BASIX rules).
The windows we ordered cost half as much compared to the Australian market. Shipping costs around 2000AUD to Sydney including fees. If you import as a private person you have t pay 10% GST . When it comes to the shipping process ask the company to give you a "certificate of origin" because it safes you 5% import duty.
If you want to make the deal extra safe pay via Alibaba trade assurance. It works a bit like PayPal and they would help with complaint management in case there is something to complain. But my general experience with the Chinese company was very good and they helped where ever there is something that can be approved and was promised. We're going to order with them again.
If you want contact information PM me.