State Demolition review
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The quote was for 14k include asbestos removal (been told driveway contain asbestos)
Signed up and near completion of the removal got a call from the onsite supervisor from state demo said they've found "large amount" of asbestos which will cost additional 6k, on top of that the comments were along the line of "you need to tell me now to remove it or not, otherwise the removal truck will be gone and to remove these asbestos will needs to be inspected will cost you over 15k".
Thoughts at that time were "I will agree to it and I can be onsite within 15 minutes to inspect how much asbestos are actually there".
Surprising, arrived in less than 15 minutes everything was all gone.
Saw the photos taken which at most would be 1sqm worth of asbestos.
I then called the company spoken to the "boss" whom then threaten to take all the rubbish back and dump at the site if the payments are not received with 24 hours.
Please, if you decided to go with state demo, think twice. I'm not discounting they do a good job and probably most customers won't have the problems with asbestos.
You can not move anything out of your house once you accept the quote. It is like the house it is theirs. We moved the front windows by our self because it can remind us part of good life and our old house. They charged us extra $2500. We got a free stand bar in the garage and would like to keep it and told them to leave it anywhere which it is out their way. They said they can not.
You go ahead with them because Masterton reaccommodate them. We trusted them only because of this. It is very bad mistake.
Basically what we are seeing is specialist sales and marketing techniques that are employed by some large project builders creeping into large subcontacting firms.
Ive noticed it recently amongst our larger plumbers and electricial firms as well ,where I had to get a quote on HWS
this is what happened, cheap quote salesman comes around and upsells. What i thought would cost $1500 was a "from price"
I was getting revised quotes for $3-4k and pressured to sign then to get a special discount.. LOL car salesman techniques.
They soon lost interest when I told them I was getting 3 other quotes and one was from a local smaller operator and not a salesman.BTW he (local operator) was the cheapest..bang on $1500
Me : "Ok, show me a picture"
SD : "sorry, we couldn't get in contact with you so had to remove it asap, we will send someone around to collect the cash today". (there were only two calls one after the other and no email until after these calls)
So I ask for evidence and receipts etc ..
SD : "oh we haven't tipped it yet, still in the truck"
Me : " Ok, so how do you know its 5k if you haven't tipped it yet
SD : "That's the price .. pay up !
I appreciate the fact that they don't tip until payment is made and I don't doubt there was hidden asbestos, just the lack of transparency on their part puts them in the drivers seat. But apart from this little scam, they did a good job and all the guys onsite were polite and easy to talk to and adhered to my requests and instructions ... i can't fault them for that.
My recommendation is get it all written down as to what the steps will be if they find "unexpected" asbestos. If they don't follow that process then you are not liable.
I am wondering whether anyone knows the best way to deal with them. Did anyone try not to pay them? Did anyone try to go to fair trading? What dirty tricks can they do? Are there things that we have to be careful about?
Any suggestion is welcome. Thanks.
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