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Hello to all of you. Any advice please?

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A question. Im in Queensland and building a new home. We managed to reach practical completion 6 weeks ago but we haven't heard any date for handover yet. Who should we call? I have reach out to head office but they kept insisting to talk to the site supervisor. It's very frustrating. They kept saying that it's soon. I've been hearing this for 6 weeks.
The interest rates hike every month isn't helping either.
Any advice? TIA.
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