I had a block of land already & approached them for the house. Trial siting done, colour appmt was 4 months in & tender was 5 months in. At tender was when they told me the house didn't fit. Had they told me at trial siting, I would have moved on or made different decisions. But 5 months in, I was so in love with the house already, couldn't imagine myself with another house. My husband & I was under so much stress & argued a lot about what to do next before we decided to purchase a new block to fit it & it costed more money. but henley pretty much said, tough luck, it was our decision to purchase another piece of land. They think "it's human error" and a "I'm sorry" is enough to compensate for everything
klubear, that is ridiculous from such a big company but not at all far fetch. I'm also building with Henley. Having a lot of issues. If I didn't love the house design so much, I wouldn't stick with them
1) Was told some misleading information during the display home walked through only to be told it costs money during colour appointment
2) they take forever to get back to you with information
3) 5 months down the track at tender appointment, got hit with a surprise that the house don't fit on my land
We were so lost as what to do, how can they make such big mistake. Because we love the house so much, we purchased another piece of land which increased our mortgage massively.
Henley's general Manager was rude and arrogant. All we got from him was "I believe I already apologized to you for the mistake but won't be giving you any compensation"
1) Was told some misleading information during the display home walked through only to be told it costs money during colour appointment
2) they take forever to get back to you with information
3) 5 months down the track at tender appointment, got hit with a surprise that the house don't fit on my land
We were so lost as what to do, how can they make such big mistake. Because we love the house so much, we purchased another piece of land which increased our mortgage massively.
Henley's general Manager was rude and arrogant. All we got from him was "I believe I already apologized to you for the mistake but won't be giving you any compensation"
OMG!!!!!
That is terrible!!!!? How could they not have realised it doesn't fit from the draft siting!!!??
I was originally told mine would not fit.. - by a metre.. so I went to another sales person and they said no problem!
So had you already bought the original block of land?? Or was it a package?
That is absolutely appalling!!!!!! that's no typing error!
I have been a little slack.. or FREEED-.. and have not updated this post...I had a positive experience with the GM- was it Justin you spoke to??
They have taken my issues seriously and are doing what they can.. though you can never ever make up for the stress and heartache of so much trouble. I'm feeling much better and the house will be finished soon.