Posts by Steve1361 • Home Renovation & Building Forum

Steve1361

Joined 6 May 2022

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Steve1361

6 May 2022

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

May 06, 2022 10:06 am

I put Heartridge down (professional installation, $8,000) on a concrete slab about four years ago. A year ago I pulled it up and relaid because of plank shrinkage, up to 3mm gap on the short edge. The runs were all under the minimum specified. A year on, the gaps are opening up again, around 1mm. Th...

I put Heartridge down (professional installation, $8,000) on a concrete slab about four years ago. A year ago I pulled i...

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Steve1361

8 February 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Feb 08, 2023 11:38 am

I'd be getting in touch with the local consumer affairs. There are many, many floors being rectified by Dunlop under warranty. I reckon they are trying to wriggle out. The Dunlop rep also told me that this product is now being manufactured somewhere else in China as a result of poor quality and shri...

I'd be getting in touch with the local consumer affairs. There are many, many floors being rectified by Dunlop under war...

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Steve1361

12 November 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Nov 12, 2023 8:35 am

You were one of the lucky ones because it's only recently that Dunlop has decided to replace floors in entirety. My floor was relaid about a year ago using the hard-set glue and mostly old planks and some new planks. Though it is better than before, it's not as good as when first laid. There are som...

You were one of the lucky ones because it's only recently that Dunlop has decided to replace floors in entirety. My floo...

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Steve1361

12 November 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Nov 12, 2023 3:15 pm

It was rolled.

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Steve1361

12 November 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Nov 12, 2023 9:30 pm

Show the clown this thread.

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Steve1361

13 November 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Nov 13, 2023 7:28 am

Thanks for the updates. My dunlop representative walked around with a moisture detector until he was able to find "wet spots", and blamed the entire floor gap problem on those insignificant "sources of dampness" and said our warranty was void until the dampness was rectified. I ...

Try contacting Stuart Burnett at Dunlop in Melbourne: sburnett@dunlopflooring.com.au

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Steve1361

13 November 2023

Re: Heartridge Vinyl PlanksFlooring & Floor Covering

Nov 13, 2023 7:30 am

Yeah I plan on it! Is this the Steve that emailed me last year? Thanks again for your help. No worries. Hope that you get it sorted.

No worries. Hope that you get it sorted.

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