I would hope so, seeing that he is so highly recommended by the people in this forum. I have been trying to contact him since before Christmas (3 months now) and left several messages on both his mobile and email, and he has yet to even bother respond to any of them. Can anyone recommend someone els...

That is if you can find him and have him return your calls. {edit - removed by mod team} He has not been responding to emails and calls. Hi Bernie Kevin from New Home Inspections has been recommended by a number of regulars. Website is: http://www.newhomeinspections.com.au/ Dana

Hmm.... he's still not around and not responding to email, office phone or mobile. Maybe he's closed down and no longer operating. Anyone got any other recommendations (within Melbourne)?

Does anyone know whether Kevin is still providing this service? He has not been contactable. Thanks.

Thanks for the follow up connexion. I will definitely keep this in mind when my turn is up. My garage is also right next to the fence. Bcos of this I had to also pay $286 for guardrail. Hi All, Just want to update you with the progress of my handover. I received the inspection report last Tuesday mo...

Sorry, I didn't mean ti just disappear; it has been a crazy last few days. Thanks for all the advice guys/gals. It is good to hear that it doesn't affect the valuation of my property of which I was more concern. Pay less fees definitely helps; more so with the recent rate hike. yikes!

I have just received a Rates & Charges notice from the council on my land (no house yet) and noticed that the site value is almost 20% lesser than what I had paid for. Was wondering if anyone is (has been) in a similar position, and is it worth the trouble (and how successful) to write in to req...

I thought I'd provide an update to my initial posting for the benefit of everyone who has been tracking this thread. The replies and personal messages I have been receiving so far has been very encouraging; thanks. I had been contacted by the management team from H**l*y through my posting in this fo...

Stewie, are you building with Northridge homes? I am asking cos a friend of mine built with them (after contract signing it became H**l*y) and it was great! Hence the referral. The CSR/Tenderer they had were located in a different place though and in comparison more flexible. Kevin, we too are build...

Base on your example, you will pay : $5750 + 25% of ($5750) = $7187.50 On a separate note, H**l*y today as agreed to put this clause in the tender document. stewie..whereabouts are you building? Initially we were going to go with PD - as mentioned on previous posts - but may be leaning toward Henley...

Thanks for the tip. They had actually made provisions for rock in the tender document and the person conducting the tender said that the maximum H**l*y will exceed will be 15% above what they has provisioned for. When asked whether this clause is documented anywhere in the contract. Guess what? NO! ...

The floorplan. Kevin, what are the reasons you chose this builder? floorplans? inclusions? If so far you've only spent on the soil test its still not too late to move on. I would be tempted to send a written complaint and take it from there. Good luck :roll:

After being promised by the CSR team lead on Friday, I had decided to proceed with the tender appointment. When I arrived, the person who was conducting the tender made it the point to highlight that I MUST sign the tender document on the spot else, I lose the keeping the initial price of the house ...

List of events which follow.......... [19/7] Left message on CSR's Team Leader's voicemail. He called to say that they are swamped with work and having problems with staffing CSRs. yada yada yada...... and promise to revert to my questions before noon on Friday 20/7. [20/7] 3:30 pm. No reply. Left m...

I've no complains of the sales person at the point cook display where we signed up. It's the customer service rep assigned to us at their HQ along ferntree gully road. 2005 when our friends built w Henley they never had issues and recommended them to us... perhaps the same staff keeps changing from ...

H**l*y in Melbourne need to get their act together. I wonder if this is the same with H**l*y everywhere.

hi there. Can you PM me the details of the customer service rep you are dealing with? I have this strange feeling that it might be the same one I've been assigned as well. But in my case, there isn't a problem with the communication; there is just no response - none! Hi french_gal - have you had any...

I envy your situation sandy and I might be taking the path with PD seeing the non-existent customer service I am getting with Henley after putting down the deposit for the house. Hi Intoxocated, Great to know that you are building at Monterey Central and that to a Hamilton from PD. We are building i...

I am honestly appalled by the level of service from H**l*y; and would like to hear from the rest in this forum about similar experience. If you were to read my other post, I had initially not heard a reply from the customer service rep for 5 business days about my questions. This was just 2 days aft...