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Browse Forums Building A New House Re: Mojo Homes 393Sep 17, 2016 4:00 pm Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel. Will like to know what you think of below correspondence: 1. Before we paid the deposit I requested in writing to make include "Hebel power floor" in the cost of the tender 2. I receive the tender and it says "Hebel Construction" 3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words. "No costing included for level 1 Hebel floor as requested in the doc attached?" 4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel." Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear. I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum.. Mojo Homes 395Sep 17, 2016 4:26 pm Nabrolkellyville Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel. Will like to know what you think of below correspondence: 1. Before we paid the deposit I requested in writing to make include "Hebel power floor" in the cost of the tender 2. I receive the tender and it says "Hebel Construction" 3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words. "No costing included for level 1 Hebel floor as requested in the doc attached?" 4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel." Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear. I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum.. What do you mean by "Hebel floor"? I thought Hebel was just used on external walls? Re: Mojo Homes 396Sep 17, 2016 4:26 pm Nabrolkellyville Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel. Will like to know what you think of below correspondence: 1. Before we paid the deposit I requested in writing to make include "Hebel power floor" in the cost of the tender 2. I receive the tender and it says "Hebel Construction" 3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words. "No costing included for level 1 Hebel floor as requested in the doc attached?" 4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel." Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear. I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum.. That is really scary and sad to hear. I realised now that i had a lot of queries and discussion in which i should have requested a written confirmation included in the tender. We are close to planning stage and already accepted consolidated tender....i have a feeling i will have a number of things come back to me as an upgrade/ variation. Just out of curiosity, how much are they charging you for the hebel flooring? Re: Mojo Homes 398Sep 17, 2016 5:27 pm zerog101 Nabrolkellyville Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel. Will like to know what you think of below correspondence: 1. Before we paid the deposit I requested in writing to make include "Hebel power floor" in the cost of the tender 2. I receive the tender and it says "Hebel Construction" 3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words. "No costing included for level 1 Hebel floor as requested in the doc attached?" 4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel." Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear. I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum.. What do you mean by "Hebel floor"? I thought Hebel was just used on external walls? the sales consultant made us ware of the Hebel Floor and told us all about the benefits. Check out the link: http://hebel.com.au/product-category/flooring Mojo Homes 399Sep 17, 2016 5:33 pm Nabrolkellyville zerog101 What do you mean by "Hebel floor"? I thought Hebel was just used on external walls? the sales consultant made us ware of the Hebel Floor and told us all about the benefits. Check out the link: http://hebel.com.au/product-category/flooring At what stage did they talk to you about it? Before paying the $3000? I have just paid the $3000 and was never even told this was a thing, it sounds good. Re: Mojo Homes 400Sep 18, 2016 10:00 am Nabrolkellyville Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel. Will like to know what you think of below correspondence: 1. Before we paid the deposit I requested in writing to make include "Hebel power floor" in the cost of the tender 2. I receive the tender and it says "Hebel Construction" 3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words. "No costing included for level 1 Hebel floor as requested in the doc attached?" 4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel." Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear. I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum.. Seems like there was a major miscommunication between the sales and people doing the quoting. Although its really bad for planning your budget and time programme, you haven't gained or lost anything for the cost of the build. If the base price doesn't have hebel flooring, then what they quote you for coming up will be what it actually costs. From this point on, maybe make a point that this is an oversight from the builders end, and you want the issue promptly rectified on the plan and tender, and no time lost on the overall programme. If they can do this, then may not be worth your while escalating further. architect, blogger at homedesignedge.com, Spacesave.co and author of Guide to Planning and Building a Home on a Budget Is anyone building with Mojo and have a recent site cost tender 0 15934 Hi all, We are considering Enigma 46 from Mojo Homes in Gables, NSW. Has anyone built with Mojo and any pointers and feedback. Also, if anyone has built similar design… 0 13140 Hi, We are looking for a builder that can build a small home (smaller length) on a sloping site. We came across Mojo's Zephyr design 10.6 m wide and 11.5 m length. Does… 0 22991 |