I was just about to tell you to call them.!.!
Im having the same problem with the drafting costs. They refuse to refund even thought they are incorrect. BACV has said I have a case so therefore I have submitted all required forms.
On my 'Job Cost' report which I presume you received this is what I was charged for:
Site Report 341.82
Engineering Computations $310
Drafting Allowance $470
Totaling $1121....
So far I have received 2 separate refunds totaling $607. How they come to that figure I have no idea, I am promised another $110... for the site report as this was paid for but council refunded some money or something blah blah.
And now im waiting on BACV to help me with the drafting costs of $470.
So its just a matter of time till I get the rest back.
I was expecting to have paid some costs but what they tried charging for was outrageous.