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CARPET - Smartstrand IQ150 Textures & Level Cut Loops
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Author:  anthony_carter [ Sep 16, 2010 8:48 am ]
Post subject:  CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Hi Everyone, I have had heaps of requests about the Smartstrand textured carpets and level cut loops and thought I should post some pics for those who are interested to show you the kind of thing that is available. If anyone needs and more info, you can google the name of the carpet or go to the Mohawk webpage or give me a call ! Happy viewing :)

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Deco Design - Close Up

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Deco Design - Colours

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Dramatic Flair - Close Up

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Dramatic Flair - Colours

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Chantelle - Close Up

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Chantelle - Colours

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Guided Path - Close Up

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Guided Path - Colours

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Magic Isle - Close Up

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Magic Isle - Colours

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These are just 5 to show the people who are asking, the sort of designs and textures. There are more to choose from, but I can't clog the post up with any more pictures !!!!
Author:  handmick [ Sep 16, 2010 9:22 am ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
just went to carpet choice yesterday and picked out a gorgreous carpet from the eternity range...wellsford range...praline colour, sdp fibre....we need 39.2 lineal metres for our new build...has does your stuff compare in quality and price...
Author:  anthony_carter [ Sep 16, 2010 10:17 am ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
handmick handmick
just went to carpet choice yesterday and picked out a gorgreous carpet from the eternity range...wellsford range...praline colour, sdp fibre....we need 39.2 lineal metres for our new build...has does your stuff compare in quality and price...


Ok, first SDP is a new name for Polypropylene. It is now marketed as SDP or Solution Dyed Polypropylene. It's the cheapest and nastiest fibre in the carpet industry. Second, if you are mistaken about the SDP, and it's actually SDN, then thats good news for you, however, it still fades in comparison to Smartstrand fibre technology. There is simply such a difference in fibre that I couldn't undertsnad why anyone would buy SDN now that this exists.

For example, the warranty on cleaning or staining on your average SDN carpet excludes tea, coffee, organge juice, strongly coloured soft drinks like coke, fanta etc. The industry has probably "over sold" SDN to the public. It's also very limited in colour choices.

There will be a Smartstrand Carpet that will be price competitive with the SDN, if you can get a deal to save some $$$ off the RRP, as it is generally more expensive than SDN, as it is far superior. It's like comparing an old school plasma television to a new ultra thin 3D LED televsion.

To give you an idea about the confidence it is held in, looks at the warranty that comes with Guided Path (pictured above) as an indication, and then try to find a carpet in Australia that has even 1/3rd of the back up that this does:

15 Years - Abrasive Wear
15 Years - Texture Retention
Lifetime - Stain Resistance
15 Years - Soil Resistance
15 Years - Fade Resistance
Lifetime - Anti-Static
20 Years - Manufacturing Defects

It's bleach resistant (like SDP or SDN) too.

If you are able to visit me at Chadstone, I can show you through the entire range and price up your job (bring your house plan). We are installing jobs over your way all the time :) (I have about 1200 carpets to choose from including SDP, SDN, 6 & 6.6 Nylons, Wools, Tufteds, WIltons etc - not just Smartstrand :))

PS. I noticed your a cats supporter - I support the pies - should be a good game this weekend !
Author:  Poidda [ Sep 16, 2010 11:17 am ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Is Hervey Norman the only mob who sell the IQ150 in Australia? Or Brisbane.
Author:  anthony_carter [ Sep 16, 2010 11:24 am ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Poidda Poidda
Is Hervey Norman the only mob who sell the IQ150 in Australia? Or Brisbane.


Smartstrand IQ150 is imported into Australia by Harvey Norman, yes.

You can only get it at HN stores (Brisbane, Maroochydore, Tweed, Port Mc, Newcastle, Central Coast, Sydney, South Coast, Wagga Wagga, Albury, East coast of Tassie, Adelaide, All of Melb metro and South Gippsland) - so not in the NT and not in WA and not in the outback (even though there may be a HN store, they are smaller ones and dont have flooring).

It costs a fortune to import and stock carpet and most carpet retailers are small "husband and wife" type set-ups with not enough capital to stock millions of dollars wiorth of carpet :)
Author:  handmick [ Sep 16, 2010 11:49 am ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
PS. I noticed your a cats supporter - I support the pies - should be a good game this weekend ![/quote]


Does that mean you're gunna rip me off!!!! :lol: :lol: :lol:
Author:  Poidda [ Sep 16, 2010 2:01 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Any chance you can link me to the colour names for the Twist? We got measured up last night and want a brown colour, but have been told all is out of stock and it can be a twelve week wait. With a baby arriving in 6 weeks, we really don't have that sort of time.
Author:  handmick [ Sep 16, 2010 2:06 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
how much are you looking per lineal metre for this stuff...I'm over the other side of Melbourne...can I see this carpet at any Hardly Normal store?
Author:  anthony_carter [ Sep 16, 2010 6:25 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Poidda Poidda
Any chance you can link me to the colour names for the Twist? We got measured up last night and want a brown colour, but have been told all is out of stock and it can be a twelve week wait. With a baby arriving in 6 weeks, we really don't have that sort of time.


The stock situation is changing all the time. Are you dealing with the local Franchisee ? If not, you should. They can sort out what you need to know quicker and sort it put for you. (if I tell you this or that is in stock now, it's redundant info 5 minutes later as it may have sold).

What store are you dealing with ?
Author:  anthony_carter [ Sep 16, 2010 6:29 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
handmick handmick
how much are you looking per lineal metre for this stuff...I'm over the other side of Melbourne...can I see this carpet at any Hardly Normal store?


The RRP is $49 m2, carpet only for the regular stock range. With others being all different prices (there is dozens to choose from). Yes, you can look at it at Corio store or Watergardens. They would be your 2 closest.
Author:  John Middleton [ Sep 16, 2010 6:30 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
[quote="anthony_carter]The industry has probably "over sold" SDN to the public.[/quote]

Anthony, do you not see it's a pattern/cycle? Everyone was getting oversold on 1st, 2nd, 3rd, 4th, 5th, 6th gen nylon, each one 'correcting' the failures of it's predecessor and people continually sick of it's problems, and wallah!! out comes SDN... now this my friends is the best thing since (wholemeal) sliced bread!!

Fast forward to today, and everyone is over the SDN over-hype and wallah!! along comes SmartStand/EcoStand products... and the cycle starts again. Somehow, most people forget that the claims of todays product were also made of the last product, but they didn't hold up.

In another 5-8 years, when people are over SS/ES hype and it's (heaven forbid!!) not living up to it's over-hyped sales pitches, the R&D people will have yet another product to divert people away from the (then apparent) failings and short comings of today's wonder product.

One of the biggest problems are the ambitious warranties, and often not fully informed sales teams. I've spoken with a lot of sales staff and some clearly don't have a clue about their products, they only know which products have the biggest margins this month. Ok, not fair as a generalised comment, but it does happen. When these products started to hit the market in NZ, I spoke directly to a knowledgeable sales person that I respect highly and asked about it. It took him weeks to get the correct info out of the States to answer my question relating to the corn husk claim. No one in that national organisation knew the answers to my questions. Hey I was wanting to learn too, and I'm not even selling the product, but when I start to get claims coming in for it, I want to have already done my research if possible.

Can you answer me a few simple questions?
Have you personally read the warranty conditions?
Is the maintenance of the product tied into the warranty?
If so, do they specify a certain group/product/association/equipment/method is said maintenance?
Again, if so, is the criteria easily met in ANY given location where the product is sold?

I've asked for a copy of the EcoStrand/SmartStrand warranty and no one has been forth coming with it unfortunately. I ask because there's been a lot of controvesy over this very issue in the States and I'm keen to see where we stand down under on warranty claims.

Kind regards, John
Author:  anthony_carter [ Sep 16, 2010 6:38 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Hi John. The warranties are easily obtained. I can email you. Who in NZ is importing Smartstrand ? We have sold around 70,000 metres without any major dramas so far. In Australia, warranties on products MUST be carried by the retailer. It's not good enough to handball the manufacturer. So HN warrant the product here, and then in the event of a claim, claim on the mill later. Customer service and meeting your obligations is important.
Author:  John Middleton [ Sep 16, 2010 6:55 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Carpet Court and The Floor Store sell it under it's EcoStrand brand in NZ.

I've not seen it sold under the SmartStrand brand.

I'd love a copy of the warranty if you can email me thanks.

www.carpetservices.co.nz will give you my details.

John
Author:  craftie [ Sep 17, 2010 3:37 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
Hi Anthony, I am looking at smartstrand for my house (kids bedrooms and the stairs) and am looking everywhere for details about the different ranges. We are trying to decide between the "smart color" and "brilliant designs" and the normal iq 150 range. We were at HN this morning but they just gave us vague answers. Can you tell me what the pile height and density is of those and the main iq range? I probably have my terms all wrong, sorry! Just wondering if the smart colour felt better then the iq because it was newer - as the price difference is so small.
Author:  anthony_carter [ Sep 17, 2010 7:39 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
craftie craftie
Hi Anthony, I am looking at smartstrand for my house (kids bedrooms and the stairs) and am looking everywhere for details about the different ranges. We are trying to decide between the "smart color" and "brilliant designs" and the normal iq 150 range. We were at HN this morning but they just gave us vague answers. Can you tell me what the pile height and density is of those and the main iq range? I probably have my terms all wrong, sorry! Just wondering if the smart colour felt better then the iq because it was newer - as the price difference is so small.


Hi. Where abouts are you located ? The specs have to obtained by the franchisee from the manufacturer. The franchisee of the store can get that info easily for you, via a request to Mohawk. I have got the info for many customers of mine. You are after the "weight" of the carpet. It's measured in ounces. Generally the more the better!!
Author:  craftie [ Sep 17, 2010 8:06 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
weight - that is good to know :)

We went to the Preston store. How long does it take to get the info? We are on a tight timeline to get it ordered and in by Christmas (fingers crossed, we are taking a punt!)
Author:  anthony_carter [ Sep 17, 2010 9:51 pm ]
Post subject:  Re: CARPET - Smartstrand IQ150 Textures & Level Cut Loops
No worries. It is pretty quick. Ask for Maurice. He is the franchisee. Any dramas, give me a call at Chadstone and I'll sort you out no probs. They have not published all the data to us. It's available, but only every 200th customer would ask weights, and even when you find out the weight, it doesn't mean much to a non-industry person, so over time, all manufacturers have ceased talking ounces and talk about warranties and other features and benefits instead.

As I say, any dramas, just call me at Chadstone. Although Maurice is a great bloke and I'm sure he can sort it all out for you ASAP.
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