Joined: 03 Nov 2008 Posts: 538 Location: The Shire, Sydney, Australia
We moved into our new rebuild in July 2009, it includes a 4200 litre Bluescope rainwater tank with submerged pump. The pump and wall-mounted controller are manufactured by Davey. Recently we noticed that the pump was starting up at random intervals when no water was required (3 cisterns + washing machine connected). After worrying about leaks inside walls (nightmare!) I eventually decided that the controller was faulty - it would try to start and stop the pump even if the pump wasn't plugged in. I called Bluescope who referred me to Davey, and about a week later a man from Davey arrived and took about 20 minutes to replace the controller with a new one. Here's the good news - he didn't charge me! Although the equipment has a 2-year warranty and it was about 3 months outside it, he told me Davey warranties are now 3 years, and my gear was backdated to be included. Nice one Davey.
_________________ Built the CÂ£arend0n Cambridge: Moved in. Happy campers. Here's our story on HomeOne
I might be old, but I have no trouble finishing my... er...
Good to see companies with excellent backup/repair/warranties/PR get a good plug. All too often on these and other forums we hear about clients whose products have gone south 1 day out of warranty or had the runaround about repairs and the company in question has just been a giant PITA to deal with. Good service seems to be the exception rather than the norm these days sadly.
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