We are building the Soul 40 with Mojo Homes in Kellyville Ridge. We love the design and the inclusions and the initial dealings were smooth. The last mont or so there has been very slow progress and no flexibility from Mojo regarding appointments!
Had our plan presentation last week for Soul 40 and came across a major issue. We were given the impression that our tender price includes Hebel Floor which was discussed with the sales consultant and also requested in writing and now they say I have to pay extra for the Hebel floor after confirming in writing that the construction is all hebel.
Will like to know what you think of below correspondence:
1. Before we paid the deposit I requested in writing to include "Hebel power floor" in the cost of the tender
2. I receive the tender and it says "Hebel Construction"
3. "Hebel construction" is quite general so I wrote back to confirm, below my exact words.
"No costing included for level 1 Hebel floor as requested in the doc attached?"
4.Mojo's reply word for word-"I confirm that the whole home is Hebel including all first floor as it is easier for us to do this rather than cladding ok. All hebel."
Happy with the confirmation we proceed and now after 3 months at the plan presentation we are told, sorry for the miscommunication hebel is NOT included!! Really disappointed because our land is registered and we are paying two mortgages. This is the last thing I want because my instruction to include Hebel Floor cost and my followup query could not have been more clear.
I have proposed a resolution to Mojo and now awaiting their reply..How they handle this will be a good test of customer service!! I will update the outcome on the forum..
9/10/2016: The above email correspondence apparently does not constitute a commitment and my impression that we are getting the floor as part of the Tender has been put down as miscommunication my Mojo.
All said we have decided to proceed because we are not keen to start the process again from scratch after spending 3 months with Mojo. I do not think it was a deliberate misrepresentation by Mojo and hence decided to proceed.
We love the design and hope for no issues during the build!
20/03/2017: AFTER A LOT OF WAIT WE HAVE OUR SLAB!! Waiting to see how long it takes to lockout stage!
25/07/2016-Selection walk through
28/07/2016-Contour Survey completed
08/08/2016-Soil test completed
11/08/2016-Consolidated Tender Issued
12/08/2016-Consolidated Tender accepted
15/09/2016-Plan Drawings Appointment
06/10/2016- Mychoice selection appointment
11/11/2016- Contract Signed
23/11/2016- electrical appointment
09/01/2017- DA approved
27/01/2017- Construction Certificate issued
06/03/2017- Site excavation started
20/03/2017- Slab completed