Yes that's right. That's the whole point, and being a bigger company you'll find a much higher number of reviews and opinions over the net. Enables people to make informed decisions, do their due diligence.
If your neighbour's system is still under warranty then Bonaire would be obliged to fix it, if it isn't then they may not be. If it's out of warranty they'll probably have better luck with an aircon service company rather than the original installer.