Browse Forums Kitchen Corner 1 Feb 19, 2020 11:19 pm Hi all, Seeking some advice in regards to a defect noted in the Ceasarstone bench top of my new home. There appears to be two marks, one red and one black, within the bench top. They are to be underneath the resin/finish of the stone so more than likely a manufacturing defect rather than any damage that has occurred since installation. Both marks are fairly small (I guess around 5mm) although the red mark appears to have some discolouration around the mark which is plausible with a foreign object being in there. I've raised this with my builder although they have said that they aren't going to fix it as Caesarstone is a 'natural' product with different types of stone that aren't all identical. First off, Caesarstone is an engineered stone so it does have a manufacturing process and therefore should have quality control. Quartz stones can be different colours and sizes however the colour selection (ocean foam) doesn't have any red or similar colours so I don't see how that can be natural variation. I've looked at the guide to tolerances and standards 2019 and this suggests that blemishes are defective are caused by builder (which I don't think it is) and can be seen from a normal viewing position (which I believe it can). Since it's probably a manufacturing defect, the builder will probably argue they didn't directly cause it. I don't see why I should receive an inferior product due to this though. If the builder had inspected the slab prior the stonemason installing, then the defect should have been noted and sent back. I don't believe this was completed as the slab was delivered and installed with a protective coating to protect for external damage by other trades. As such, I don't see how they could have inspected the slab? Any advice or previous experience with similar issues would be greatly appreciated! Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Re: Defect in Caesarstone 2Mar 04, 2020 10:00 pm Has the builder go caeserstone out to review the problem? Shouldn't be up to the builder and/or the client to check the stone for defects as a slab in the factory. You are right that it is an engineered product therefore this shouldn't occur and caeserstone direct must fix this issue. Registered Building - Always happy to help where I can and simply loves the game. DM me if you need help in VIC. Re: Defect in Caesarstone 3Mar 05, 2020 5:03 am Stephec1 Unless your contract states otherwise, the builder is responsible for the quality and consumer guarrantee of the products they supply and install. You do not have a building contract with Ceasarstone or the kitchen supplier etc. The bench has an ugly manufacturing defect which should either be rectified properly in situ or returned and a new bench installed. It’s not a natural product, and you are not paying a cheap price for factory seconds I assume. The bench function is aesthetic, as well as practical, (like $500 pendant light for example) and as such it’s not fit for purpose. The builder must fix it by working with their supplier. Re: Defect in Caesarstone 6Aug 31, 2021 7:02 pm Firstly look under your benchtop inside your cabinet or dishwasher area to see if it is Caesar Stone (some companies swap stone for other brands), it should have black roller type printing with the Caesar Stone name which includes numbers that represent batches. Call Caesar Stone directly and they will come out to inspect as they are the manufacture of the product. If it is a defect outside of their standrads and tolerences they will supply new material to the stone mason who done the job to replace this for you. Caesar Stone warrant their own products. Its the flashing and is normal. Some builders cover them up others just leave them handing. You can cover it up with an aluminium bracket or ask the builder. 7 11797 you need to understand the breakdown of warranties. 90 warranty is considered as minor defects rectification period where as the longer ones are more major/structural… 1 5676 Building Standards; Getting It Right! There doesn't look to be any rebate in the slab to prevent water from scooting under the window. AS4654 is the Australian standard to look at/refer to. They have… 1 10816 |